宏騰電腦nbpro
4.5/5
★
基於 8 評論
Contact 宏騰電腦nbpro
地址 : | No. 181號, Section 2, New Taipei Blvd, Xinzhuang District, New Taipei City, Taiwan 242 |
電話 : | 📞 +88899 |
網站 : | http://www.nbpro.com.tw/ |
分類: | |
城市 : | New Taipei City |
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紓辰 on Google
★ ★ ★ ★ ★ 原G570筆電轉軸問題在去年維修後,最近翻蓋突然有卡卡聲,送回店檢查後確認是轉軸潤滑不夠,再次上油,維修後的服務真不錯,難怪他們會臭屁的說是修筆電的角角者,南後我再問,要是以後又有卡卡聲,可以再來上油嗎,店家說可以,我問,費用怎麼算,店員打了通電話問老闆,南後說,不收費………XD,我說,你確定嗎,這樣可能只賺我一次維修的錢XD,店員說,沒關係啊,服務嘛,只是上油,沒有維修………我無言了,本不想給五顆星,怕有人覺得是業配文,真要說缺點,就是遠了點,在五股……我住北投捏 @@
The original G570 laptop shaft problem was repaired last year. Recently, the flip cover suddenly had a clicking sound. After returning it to the store, it was confirmed that the shaft was not lubricated enough. It was oiled again. The service after the repair is really good. No wonder they will say that it is repaired. The corner of the laptop, I will ask Nanhou again, if there is a kaka again, can I come to oil again, the store said yes, I asked, how to calculate the cost, the clerk called the boss and asked Nanhou No charge ... XD, I said, are you sure, this may only earn me a repair XD, the clerk said, it does n’t matter, service, it ’s just oiling, no maintenance ... I ’m speechless, I did n’t want to Give five stars, I am afraid that some people think that it is a worthy essay. I really want to say that the shortcomings are far away. In Wugu ... I live in Beitou @@
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Peter Huang on Google
★ ★ ★ ★ ★ 請他們重灌順便清理掉之前的系統備份磁碟區F槽
我也強調過是磁碟備份區要拿掉
接待的人也寫了 但重灌後
他們自己把槽的編號變了
然後把我存資料的另外一顆硬碟給格式化了
現在檔案全沒 還得去找人救援
我只能說他們內部有溝通問題
無法順利的交代好事情
沒有跟他們討賠償
但我希望以後去的人能自己注意
(這是去年的事情)
Ask them to refill and clean up the F slot of the previous system backup volume by the way
I also emphasized that the disk backup area should be removed
The receptionist also wrote, but after refilling
They changed the slot number by themselves
Then I formatted the other hard disk where I saved the data
Now that there are no files, I have to find someone to rescue
I can only say that they have internal communication problems
Can't explain good things smoothly
Didn't ask them for compensation
But I hope people who visit in the future can pay attention to themselves
(This is last year)
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Tom Hung on Google
★ ★ ★ ★ ★ 11年前 古董筆電 換風扇,1小時搞定。
除了給五星讚,還能說啥~
11 years ago, I changed the fan for an antique laptop, and it was done in 1 hour.
What else can I say other than five star likes~
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RAY SYU on Google
★ ★ ★ ★ ★ 非常差勁的通話服務體驗。
10/14 因為電腦無法順利開機 一直閃爍asus畫面 無法使用
於是我爸帶著主機專程從三重跑回新莊去給貴店檢測
孰料店內測試完全沒有問題 帶回家後
問題卻仍沒有排除
於是我致電至貴司 口氣平和詢問想知道有什麼可能導致 店內可正常使用 而回家卻不行
電話那頭先生只一直跟我回覆:我們檢測沒有問題 而且我們沒收維修費。
口氣態度之差
對!你們沒收維修費收了檢測費,就是因為不懂並且相信專業才會特地從三重把主機搬過去新莊到貴店
結果問題沒解決,還留下令人氣憤的通話經驗
怎麼?
收了檢測費、開了維修店卻沒有專業知識回答客人可能會是什麼原因導致?
這種待客真的令人不敢恭維!!
今天即便你真的沒有排除我問題的能力
口氣不那麼不耐煩,我也不至於到此留負評。
-補充-
留下評論後 ,接到老闆娘來電!
於是必須上來補充,從頭至尾我只強調一件事,就是接電話的人員態度問題。
我也明白的說,每個人對口氣態度好壞的標準並不一!
可能別人覺得沒什麼,但對我來說就是感到對不舒服及對方的不耐煩。
另外、專業度及盡心盡力的部分我想我沒什麼好說的,畢竟不是我到現場感受、
所以,老闆娘的強調、我承認我聽不進去 。
最後,謝謝老闆娘願意在看到一星負評後致電解釋。
Very poor call service experience.
10/14 The asus screen keeps flickering because the computer cannot be turned on smoothly, and it cannot be used
So my dad took the host and ran back to Xinzhuang from Sanchong to test your store.
There is no problem at all in the in-store test. After taking it home
The problem is still not resolved
So I called your company and asked calmly to know what might cause normal use in the store but not when I go home.
The gentleman on the other end of the phone only kept replying to me: we had no problems with the test and we confiscated the maintenance fee.
Difference in tone and attitude
right! You confiscated the maintenance fee and collected the inspection fee. It is because you don’t understand and believe in your professionalism that you moved the host from Sanchong to Xinzhuang to your store.
As a result, the problem is not solved, and an infuriating call experience is left
how?
I charged a test fee, opened a repair shop but did not have the professional knowledge to answer the customer. What could be the cause?
This kind of hospitality is really unflattering! !
Today even if you really don’t have the ability to rule out my problem
The tone is not so impatient, and I will not leave a negative comment here.
-add-
After leaving a comment, I received a call from the boss!
So I must come up to add, from the beginning to the end I only emphasize one thing, that is the attitude of the people who answer the phone.
I also understand that everyone has different standards for a good tone of voice!
Maybe others think it's nothing, but for me it just feels uncomfortable and impatient with the other party.
In addition, the professionalism and dedication part I don’t think I have much to say, after all, it’s not that I came to the scene to feel,
Therefore, the boss’s emphasis, I admit that I can’t listen.
Finally, thank you Mrs. Boss for her willingness to call to explain after seeing the one-star negative review.
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Sweety lin on Google
★ ★ ★ ★ ★ 偶然因為臉書的資訊來這裡購買筆電,發自內心感謝老闆跟老闆娘,不僅針對我的需求,讓我找到適合自己的筆電,耐心親切回應我的各種問題,而且價錢遠比網路賣場或許多實體店面便宜許多,後續如果有升級或保養的需求,這裡也讓人很放心~六星級的服務,實惠的價錢,良心賣家值得大力推薦!!
I came here to buy a laptop accidentally because of the information on Facebook. I would like to thank the boss and the proprietress from the bottom of my heart. Not only did I find a laptop that suits me according to my needs, and responded to my various questions patiently and cordially, but the price was much higher than that of online stores. Or many brick-and-mortar stores are much cheaper. If there is a need for upgrades or maintenance in the future, this place is also very reassuring ~ six-star service, affordable price, conscientious sellers are highly recommended! !
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Wilson Hsu on Google
★ ★ ★ ★ ★ 服務很好,會很耐心的幫我查檢電腦的問題並協助處理,推薦大家來。
The service is very good, and I will be very patient to help me check the computer problem and assist in dealing with it. I recommend everyone to come.
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Jay Yen on Google
★ ★ ★ ★ ★ Fast
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Evan on Google
★ ★ ★ ★ ★ good services
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