NET 大里二店

Recently, I have been to several NETs in succession to select and return the goods, but the process is not very pleasant... First of all, the clerk is very inactive, and even floats away quickly when you are about to come forward and ask... The process of return and exchange also needs to be clear by yourself, and will not take the initiative to explain...If you have any questions or answers, you will be unlucky ? When I went to this store to return the goods, I always held the electronic details of the vehicle in my mobile phone. The clerk didn’t look at it and only asked me for the purchase receipt. I was confused and explained that the clerk did not indicate that the return should be carried. Of course, I don’t need to bring any provable receipts. I insisted that the clerk’s attitude was a bit bad and asked me which store I was, and then asked to see the vehicle details to help me with the return and exchange processing. . Your company's SOP process does not require education and training, nor does it need to apologize to the customer first... If we can do the same checkout and explanation of the return and exchange process as UNIQLO every time, I believe it will definitely reduce many customer complaints and complaints. (If you don’t need it and don’t want to drive a half-hour drive to a remote store for a return or exchange, you still have to endure cold talk, okay?)