NISSAN 竹北服務廠

The x-trail purchased in October 2021 cannot be used because the in-car navigation screen is connected to the mobile phone. I contacted the Commissioner of Kai En, and he was very good to help me. I made an appointment and didn't ask much. As a result, I went to the wrong place this morning. Zhubei Service Factory, Commissioner Wenjun came to receive the car as soon as the car was parked, and immediately informed the situation. He was very kind and enthusiastic to help me deal with it. I also thank Commissioner Chen Junhao for asking the handsome technician to help me detect and deal with it. The result is that my mobile phone was turned off and then restarted. When the machine was turned on, the data was not uploaded and output... I am a 3C idiot~~ It feels good to return this car to the original factory. Everyone is conscientious and dedicated to serving customers at the service position~ Thank you

The environment is clean, the store is bright, and the waiting area is also very good. The staff are polite, the service is good, and the explanations are clear. The fly in the ointment is that its headquarters may care too much about the customer's rating. As long as it is not full of ten points, its employees will suffer or so, or use other branches for performance comparison. So although this branch has done a very good job, because the headquarter or branch executives only look at the scores, everyone talks about their evaluation very much, which makes people feel a little pitiful, a little humane or humane. No, maybe that's what the executives want, a bunch of robots! (Instead of looking at the employees by looking at the numbers on the web page, it is better for the customer service manager or senior management to take time out of their busy schedules to call the customer who has just finished maintenance and ask them, and let the customer be amazed by your customer service spirit. Besides, I can also understand some things that numbers cannot express.)

Mr. Chen Junhao from Zhubei Business Office was promoted, and he returned to the factory for inspection and maintenance on 12/17. Thank you for your patience and professional explanation and considerate service. Thank you for the assistance of the technician and the service of the accountant. 1. Service quality Make an appointment at 8:30, and my car will arrive at the factory at 8:25, and the service staff will immediately come out to greet you. There is no need to wait or find a service staff. Even when returning the locomotive in the afternoon, he immediately came out to greet him (he didn't know when I would ride the locomotive back), which made people feel at home. Originally, it was only for regular maintenance, and a lot of man-hours were added due to the higher age of the vehicle and the parts that needed to be repaired and replaced. The service staff took the initiative to lend the locomotive so that I could leave first to avoid taking up more personal time. It is a really considerate service. 2. Professionalism and explanation Since the service personnel themselves are technicians, they explain the damage of parts and the reasons why they need to be replaced, especially professional and detailed (because I am also an engineering technician). And will take the customer to the repair area to confirm the damage of the parts and the condition after replacement, so that the customer can clearly understand the entire repair process. And from a neutral perspective, analyze the priority of the current replacement and maintenance items for the customer, plus professional explanations, so that the customer can clearly judge and decide which items should be replaced, and will not put the customer pressure on the language or force the purchase of maintenance orders All items on the. Thank you for allowing me to experience a professional and relaxing and stress-free warranty service.

Both the family come here for maintenance, the only recommended combination for maintenance and repair Reception: Jiang Zhengyu, enthusiastic and attentive service, introduces communication majors Technician: Huang Yuansheng, professional in technology, can help with difficult and miscellaneous diseases, and is cordial and attentive to customers