星宇航空公司運籌中心
4.5/5
★
基於 8 評論
Contact 星宇航空公司運籌中心
地址 : | No. 1號, Hangxiang Rd, Dayuan District, Taoyuan City, Taiwan 337 |
電話 : | 📞 +888 |
網站 : | https://www.starlux-airlines.com/ |
分類: |
Airline
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城市 : | Taoyuan City |
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LK on Google
★ ★ ★ ★ ★ 很棒的老闆跟公司。11月要搬遷了,希望公司可以考慮提供家住在台北的員工 、台北-運籌中心的通勤專車!拜託董ㄟ?
Great boss and company. Moving in November, I hope that the company can consider providing employees who live in Taipei, and a commuter car for the Taipei-Operation Center! Please Dong ㄟ?
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蔡
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蔡易杰 on Google
★ ★ ★ ★ ★ 真的是特別認真的一間公司
最近工人進入還要酒測
感覺特別安全
Really serious company
Recently, workers have to enter the alcohol test
Feel particularly safe
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mail [email protected] on Google
★ ★ ★ ★ ★ 一般民眾洽公時汽車停車不方便
It is inconvenient for ordinary people to park their cars when they are in business
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豐
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豐 on Google
★ ★ ★ ★ ★ 辦公大樓前面畫紅線 不准停車 無從了解
There is a red line in front of the office building, no parking allowed, no way to understand
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Chienie Tsai on Google
★ ★ ★ ★ ★ 因無任何溝通管道,只好PO在這裡
致 星宇公司
由於景仰K董自己白手起家的艱辛,也很感謝星宇航空為台灣旅遊業打開了一個新篇章,知道大家疫情期間生存不易,所以只要我有機會,無論票價,一定是訂購星宇航空。
作為一個常飛旅客,疫情期間也已經有過幾次其他航空的飛行經驗,原本預定星宇航空11/30日遊曼谷飛台北,但是卻演變成近年來最令我瞠目結舌的一次經驗。
首先,今日收到電郵,星宇航空將航班推延24小時。由於我的簽證到11/30日,所以立即與星宇航空客服聯繫。雖說疫情期間班機調度,都是可以被理解,但星宇客服人員的處理模式,絕對是業界最差。
1.)客服說可以改票,但是不確定是否會一改再改。如果是這樣,星宇一開始是否就不應該收客人訂單,連基本航班日期都無法確認? 或是訂購前就必須提醒消費者?
2.)星宇航空客服馬上提出可以退票,但由於透過平台訂購,所以無法確認是否有手續費,也未知手續費多少。後來我下午同一個問題問其他家旅遊平台,其客服馬上回答,不清楚,”但是”可以幫您查證後將結果電郵給您。相形之下星宇客服回復回應很粗糙
3.)我提出是否可以讓我11/30日先Check in,我可以進去到禁區等待。被客服拒絕。我很幸運今天有收到改航班的通知,若那些無法收到通知的,是否當天被丟包在機場? 沒有旅館住宿,等待24小時?
4.)由於我是在曼谷內陸機轉星宇,我連同內陸機的機票都需要更改而產生額外費用。還有後續防疫旅館的時間與安排都需要更動,疫情期間都可以理解。希望你們在調度上,可以再為客人著想一些,客服人員態度與解釋可以更有同理心一點。培訓上絕對需要加強。
5.)貴公司在網上提供的泰國辦事處與泰國機場電話均為錯誤。
6.)貴公司網上客服,若是10秒左右客戶無回應,就會自動斷開,需要重新連結,然後重新複述資料與事件背景。而我只是稍微看一下訂單,好填寫機票號碼。10秒短的誇張。
我寫這些,並非是要抱怨,而是從一個用戶的角度,敘述我今天首次的星宇體驗,希望你們公司可以有所改善,除了很夯的周邊商品,更多的要在營運流程上精進,不要一昧地將問題與後果都丟給客人,客服人員一問三不知,官腔的說法也沒有帶一絲禮貌。
祝福星宇越來越好
Because there is no communication channel, the PO is here
To Xingyu Company
Because I admire K Dong’s hardships of starting from scratch, I am also very grateful to Star Airlines for opening a new chapter in Taiwan’s tourism industry. Knowing that it is not easy for everyone to survive during the epidemic, so as long as I have the opportunity, regardless of the fare, I must order Star Airlines.
As a frequent flyer, I have already had several flight experiences with other airlines during the epidemic. I was originally scheduled to fly from Bangkok to Taipei on 11/30 by Star Airlines, but it has evolved into the most jaw-dropping experience in recent years.
First of all, received an email today that Star Air delayed the flight for 24 hours. Since my visa is up to 11/30, I immediately contact the customer service of Xingyu Airlines. Although flight scheduling during the epidemic is understandable, the handling mode of Xingyu's customer service staff is definitely the worst in the industry.
1.) The customer service said that the ticket can be changed, but is not sure whether it will be changed again and again. If this is the case, should Xingyu not accept orders from customers at the beginning, and cannot even confirm the basic flight date? Or must customers be reminded before ordering?
2.) Xingyu Airlines customer service immediately proposed that the ticket can be refunded, but because of the order through the platform, it is impossible to confirm whether there is a handling fee or how much the handling fee is. Later, I asked other travel platforms the same question in the afternoon, and their customer service answered immediately, not sure, "but" can help you verify and email the result to you. In contrast, Xingyu's customer service response was very rough
3.) I asked whether I can check in on 11/30, I can go in and wait in the restricted area. Rejected by customer service. I was lucky to have received the notice of the flight change today. If those who were unable to receive the notice, were they lost at the airport that day? No hotel accommodation, waiting 24 hours?
4.) Since I am transferring to Xingyu from an inland flight in Bangkok, my air tickets with the inland flight need to be changed and additional costs will be incurred. Also, the time and arrangement of the follow-up epidemic prevention hotel need to be changed, which can be understood during the epidemic. I hope you can be more considerate of the guests in the scheduling, and the attitude and explanation of the customer service staff can be more empathetic. The training definitely needs to be strengthened.
5.) The Thai office and Thai airport telephone numbers provided by your company on the Internet are all wrong.
6.) Your company's online customer service, if there is no response from the customer in about 10 seconds, it will be automatically disconnected, you need to reconnect, and then repeat the information and background of the event. And I just took a look at the order to fill in the ticket number. 10 seconds short exaggeration.
I write this, not to complain, but to describe my first Xingyu experience today from a user’s point of view. I hope your company can improve it. In addition to the very intensive peripheral products, more efforts should be made in the operation process. , Don’t leave the questions and consequences to the guests ignorantly. The customer service staff don’t know if they ask questions, and the official language doesn’t have a trace of courtesy.
Wish Xingyu better and better
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Angela Su on Google
★ ★ ★ ★ ★ 我搭過最舒服、餐點最好吃的飛機了
The most comfortable and delicious plane I've ever been on
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黑夜之神 on Google
★ ★ ★ ★ ★ first
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Roy Chuang on Google
★ ★ ★ ★ ★ Looking forward!
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