星宇航空公司運籌中心

Great boss and company. Moving in November, I hope that the company can consider providing employees who live in Taipei, and a commuter car for the Taipei-Operation Center! Please Dong ㄟ?

Really serious company Recently, workers have to enter the alcohol test Feel particularly safe

It is inconvenient for ordinary people to park their cars when they are in business

There is a red line in front of the office building, no parking allowed, no way to understand

Because there is no communication channel, the PO is here To Xingyu Company Because I admire K Dong’s hardships of starting from scratch, I am also very grateful to Star Airlines for opening a new chapter in Taiwan’s tourism industry. Knowing that it is not easy for everyone to survive during the epidemic, so as long as I have the opportunity, regardless of the fare, I must order Star Airlines. As a frequent flyer, I have already had several flight experiences with other airlines during the epidemic. I was originally scheduled to fly from Bangkok to Taipei on 11/30 by Star Airlines, but it has evolved into the most jaw-dropping experience in recent years. First of all, received an email today that Star Air delayed the flight for 24 hours. Since my visa is up to 11/30, I immediately contact the customer service of Xingyu Airlines. Although flight scheduling during the epidemic is understandable, the handling mode of Xingyu's customer service staff is definitely the worst in the industry. 1.) The customer service said that the ticket can be changed, but is not sure whether it will be changed again and again. If this is the case, should Xingyu not accept orders from customers at the beginning, and cannot even confirm the basic flight date? Or must customers be reminded before ordering? 2.) Xingyu Airlines customer service immediately proposed that the ticket can be refunded, but because of the order through the platform, it is impossible to confirm whether there is a handling fee or how much the handling fee is. Later, I asked other travel platforms the same question in the afternoon, and their customer service answered immediately, not sure, "but" can help you verify and email the result to you. In contrast, Xingyu's customer service response was very rough 3.) I asked whether I can check in on 11/30, I can go in and wait in the restricted area. Rejected by customer service. I was lucky to have received the notice of the flight change today. If those who were unable to receive the notice, were they lost at the airport that day? No hotel accommodation, waiting 24 hours? 4.) Since I am transferring to Xingyu from an inland flight in Bangkok, my air tickets with the inland flight need to be changed and additional costs will be incurred. Also, the time and arrangement of the follow-up epidemic prevention hotel need to be changed, which can be understood during the epidemic. I hope you can be more considerate of the guests in the scheduling, and the attitude and explanation of the customer service staff can be more empathetic. The training definitely needs to be strengthened. 5.) The Thai office and Thai airport telephone numbers provided by your company on the Internet are all wrong. 6.) Your company's online customer service, if there is no response from the customer in about 10 seconds, it will be automatically disconnected, you need to reconnect, and then repeat the information and background of the event. And I just took a look at the order to fill in the ticket number. 10 seconds short exaggeration. I write this, not to complain, but to describe my first Xingyu experience today from a user’s point of view. I hope your company can improve it. In addition to the very intensive peripheral products, more efforts should be made in the operation process. , Don’t leave the questions and consequences to the guests ignorantly. The customer service staff don’t know if they ask questions, and the official language doesn’t have a trace of courtesy. Wish Xingyu better and better

The most comfortable and delicious plane I've ever been on