美商亞太數位潮流科技有限公司台灣分公司
1.8/5
★
基於 8 評論
Contact 美商亞太數位潮流科技有限公司台灣分公司
地址 : | No. 105, Section 2, Dunhua S Rd, Da’an District, Taipei City, Taiwan 106 |
電話 : | 📞 +88877 |
網站 : | https://www.digitalriver.com/ |
分類: |
電子商務服務
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城市 : | Taipei City |
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Ann Lai on Google
★ ★ ★ ★ ★ 很令人不安心的公司, 不知是否為詐騙集團。撥打台灣客服, 語音告知要轉call其它0080, 接電話的口音不是台灣口音, 問她哪裡怎樣都不說, 最後說她是DigitalRiver的外包商, 要查詢為什麼會被自動扣款, 說只能透過信用卡號查詢, 不然就要用訂單號碼, 問題是根本沒下訂單, 就被延續自動扣款, 給了信用卡號就說系統找不到, 所以幫不上忙, 要我再自己想辦法處理, 她盡力了。這是空殼公司嗎? 大家網路上購買產品如果是DigitalRiver來刷卡的, 別購買比較好, 後續衍生的問題挺困擾又有風險。
Very uneasy company, I don't know if it is a fraud group. Call Taiwan customer service, voice to call to call other 0080, answer the phone accent is not a Taiwan accent, ask her where to say nothing, and finally said that she is the DigitalRiver outsourcer, to find out why it will be automatically deducted, said only through The credit card number is inquired, otherwise the order number will be used. The problem is that the order has not been placed at all, and the automatic deduction is continued. If the credit card number is given, the system cannot be found, so I can't help it. I have to find a way to deal with it. She tried her best. Is this a shell company? If you buy a product on the Internet, if it is a DigitalRiver to swipe the card, don't buy it better. The problem of subsequent derivative is very troublesome and risky.
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Jennifer Wu on Google
★ ★ ★ ★ ★ 想要取消Adobe產品的訂閱,打客服電話,依電話語音的口音判斷感覺被轉接到中國,但是遲遲沒有人接....建議要取消訂閱的客戶直接到Adobe網站,與線上客服人員聯絡,可能比較能得到協助
If you want to cancel the subscription of Adobe products, make a customer service call, and judge that you are transferred to China based on the accent of the phone voice. Contact, may be more able to get assistance
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mayco lee on Google
★ ★ ★ ★ ★ 我一直都是使用adobe正版軟體 , 遇到版本升級 , 也付費升級了
但舊版的付費計畫持續扣款 , 頁面上也沒有取消計畫的連結 , 9/1續約Creative Cloud 完整應用程式 , 原本到期的舊版illustrator和photoshop , 9月 . 10月 . 11月依然持續重複扣款 , 還要致電取消 , 接著要記明細給客服對帳 , 真是爛透了!!!
I have always used adobe genuine software, encountered version upgrades, and paid for upgrades.
However, the old version of the paid plan continues to be deducted, and there is no link to cancel the project on the page. 9/1 renews the Creative Cloud full application, the old illustrator and photoshop that originally expired, September. October. November Still continue to repeat the deduction, but also call to cancel, and then to record the details to the customer service reconciliation, it is really rotten!!!
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sheng s. on Google
★ ★ ★ ★ ★ 不自覺被扣了款
這個月特別看帳單才發現
以前的信箱沒法用了
然後看訂單的網址又進不去
還要自己寫信給美國客服 天啊.....
Unconsciously being deducted
I noticed this month after looking at the bill
The previous mailbox can't be used
Then I can't get in by looking at the URL of the order
I have to write to the American customer service myself.
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黃天佑 on Google
★ ★ ★ ★ ★ 很爛 很惡質 很賤的公司
在測試用電腦安裝AVG 試用版 刷了0元設定帳號 安裝後電腦也沒有再使用了 卻因為沒有去他們公司取消試用版的訂單 結果兩個月後就直接給我刷了1990元的 一年份10台的費用 聯絡都推託不是他們負責的 他們都說不關他們的事 要我們去連絡軟體公司國外的部門
刷卡的是他們 有問題就推給國外 很賤 很垃圾的 AVG軟體商 等同是盜刷
信用卡公司也說 他們接到一堆申訴 但是公司把申訴管道弄得比登天還難
分明是故意的 進去申訴網頁要登入 就說你帳號密碼錯誤 明明前一分鐘才登入他們官網 到申訴頁面就讓你進不去 超惡質
Very bad, very bad, very embarrassing company
In the test computer installed AVG trial version brushed 0 yuan to set up the account after the installation of the computer has not been used, but because they did not go to their company to cancel the trial version of the order results two months later directly to me brushed a year of 1990 yuan 10 Taiwan's fee contact is not the responsibility of them. They all say that they don't care about their business. We want to contact the software company's foreign department.
Swipe the card is to push it to foreign countries, there is a problem, very awkward, AVG software quotient is equivalent to stealing brush
The credit card company also said that they received a bunch of complaints, but the company made it more difficult to get the complaints pipeline than to go to the sky.
It is clear that it is intentional to go to the appeal page to log in. Say your account password is wrong. It is only one minute before you log in to their official website. The appeal page will make you unable to enter.
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Xenia Lin on Google
★ ★ ★ ★ ★ 我也是想取消計畫但都找不到地方取消,打過去客服都沒人接電話,後來直接透過 adobe 網站線上客服 (英文) 就成功取消了,動作滿快的,一直取消不了的人可以試試看!!! 在 adobe account 頁面登入後右下角的聊天框那邊找客服就可以
I also wanted to cancel the plan, but I could n’t find a place to cancel. No one answered the phone in the past. After that, I successfully canceled it directly through the online customer service (English) on the adobe website. Those who are full of action and ca n’t cancel can try Try it out !!! After logging in to the adobe account page, you can find customer service over the chat box in the lower right corner.
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若一 on Google
★ ★ ★ ★ ★ 極差,不僅自動扣款,也找不到服務的人,千萬不要用這家
公司是有30天退貨期,問題台灣沒人服務,打電話去(應是香港),完全不教導如何退貨,只推卸不處理金錢,要你自己打澳洲。
其實退貨很簡單,指導一下都不肯。超爛的服務品質!
Very bad, not only automatic deduction, but also people who can’t find service, don’t use this
The company has a 30-day return period. There is no one in Taiwan to serve it. Calling (it should be Hong Kong), it does not teach how to return the goods at all. It only shirks and does not handle the money, and asks you to call Australia.
In fact, the return is very simple, and I will not give any guidance. Super bad service quality!
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Ty Chang on Google
★ ★ ★ ★ ★ Oh well... Digital River.
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