好美國際旅行社

Hello, we recently went out with your company ’s tour guide and group for a whole trip, our family feels that the service is not good, and the attitude is not good When we got on the plane on August 19th, we found that your company ’s tour guides were uneven in the arrangement of seats, and even the children were separated from their parents. And on August 20th, the hotel stayed at the hotel without warning. The tour guide did not respond, but told the third party that the service was really bad! And after five days of traveling, the tour guide did n’t even hear about it, did n’t care about it, and wanted us to report any poor service. After returning to China, we responded, but the tour guide said a lot of extra things. The above behavior makes me very disgusted, it seems like your company just wants to have a hasty

We participated in the Singapore-Malaysia tour from August 19th to 23rd. At the hotel on August 20th around 11pm, the entire hotel suffered a power outage. The tour guide did not make any instructions during the power outage. We had to call the counter to inquire and waited for one during the period. Power was still not restored for many hours. Another group of staff said that they had to change the hotel and insisted on taking the luggage to the lobby. The decision was not informed by the tour guide. When we went downstairs, we blamed us for arriving at the lobby so late. It is to be informed by the tour guide personally, not to be relayed by others. The negligence of the tour guide leads to two groups of people arguing about the matter in the car afterwards. A lot of time was wasted due to the power outage and hotel replacement. All the staff suffered from severe sleep deprivation, physical and mental fatigue, and no compensation. The next day, the V8 restaurant lost the luggage of one of the other group of staff and waited for more than an hour at the scene. The restaurant only compensated the other party for a box of chocolates. I would like to ask, other people are waiting for the loss of their suitcases. The delay of the itinerary is that they are in a hurry to go to any scenic spot. Your company has no compensation at all, the professional quality of the tour guide needs to be strengthened, and the attitude of handling is lacking. Will never join this travel agency again.

Why did your family join the US-West tour in June, and you have been delayed for two months, that is, no refund will be made? According to the stereotyped contract, the United States is currently on the third level of vigilance. Ca n’t we get a refund if we do n’t want to go? Do you want to be delayed until you get the money? According to your attitude, we do n’t want to join your group even if you form a group, so do you understand? This is not a business attitude. If there is no response, we will appeal to you on Monday!

From 7/17 to 7/19, the family traveled to Penghu. The departure trip was to take a flight at Taichung Ching Chuan Kang Airport. On the return trip, the travel agency did not book a ticket and asked the family to stay in Penghu and take the next flight to Taiwan (return to Taiwan by plane) If you stop at Songshan Airport, you still need to transfer back to Taichung by yourself), why didn't the team leader take the next flight back to Taiwan, but leave my family alone there? Never met a travel agency like this, dumbfounded? ? ?