中華電信 新竹香山

good service! The staff are patient!

The store staff are super patient! Thumbs up!

I want to ask questions about the mobile bill, but the clerk only knows one situation and cannot solve the problem. I feel that professionalism needs to be strengthened.

Between 11:30 and 12 noon on May 5th, I went to this Chunghwa Telecom to ask (the contract expires on May 10th) I don’t want to be tied up. The female clerk asked me when I want to change my hand? When I didn’t have the clerk, I immediately changed my face (the smile disappeared) and then said that I called and paid more than 300 yuan for the discount given in the contract. The monthly rental fee was 236 including kkbox99 yuan. Others were the money I called. The two male clerks also said the same (very bad tone) and I responded, "I didn’t make a call." One of the male clerk answered me and the phone was stolen and asked me to go to the General Administration to transfer the Tonglian records. I called and exceeded the discount (there was a bad tone) and then I left without changing the rate and saying thank you. But the more I thought about it, the more wrong I got until today I received the bill kkbox was not included in the 236, only 47 yuan was deducted (there is a photo of the bill) During the enquiry, I only said the wrong sentence "I didn't call". I should say "I rarely call." The discount of 30 yuan was deducted. I only called 19 yuan more. They did make me think I called more than 1,000 or More than 10,000 makes me very uncomfortable. Isn’t it a customer if I don’t have to change my phone? Should I die if the phone number exceeds a few? Even if you want to push the advertising rate, it is not in this way.?????? I went to Chunghwa Telecom’s direct sales store on Linsen Road on Friday the 11th to ask about the billing statement. kkbox is the additional billing. The 236 column minus 47 yuan is the monthly fee discount. The next column call fee minus 30 yuan is the call fee. I have confirmed that the Chunghwa Telecom employees at Zhonghua Road are too bad and unprofessional. To renew the contract here, please bring the bill to avoid being misled?????

It is not recommended to come here to renew the contract at all. The store staff deceived that there is no purchase plan. As a result, after the renewal, the self-checking APP turned out to be a purchase plan! After contacting the customer service online, the third day has passed, and the customer has not been actively contacted, which is very bad!

The service staff explained and explained carefully, it was great!

Good service efficiency

The staff are very patient, thank you! ! !