大嘴鳥宅配通

06/17 The original consignment note was only reserved for in-room calls, so please contact the official website to leave your mobile phone and call the customer service (emphasizing that you must call if you have no doorbell) On the morning of 06/18, call the customer service to ask about the delivery time. The customer service reply is expected to be at 3 pm and ask the driver to call before sending (also confirm the phone number again). In the afternoon, the online tracking showed that the delivery failed due to the missed call, and the customer service response was not received. The customer service also requested online confirmation. It turned out that the driver called (read a string of wrong numbers) twice and missed it. I am emotional now, and the customer service also apologizes for the large amount of goods in the Dragon Boat Festival. It needs to be included, and guarantees to reply the next day's delivery schedule the next morning (try to arrange the morning delivery) 06/19 Miss Zhang's customer service call informs that due to the unspecified relationship of the Dragon Boat Festival, it is expected that the goods will arrive in the afternoon. In this case, the customer service did not hand over the problem clearly and did not understand the phone error yesterday, only saying that he first contacted the driver and reconfirmed the correct number. Miss Zhang's customer service about half an hour later called to inform the driver that the driver has been transferred to the station because he has not yet been contacted. The driver will contact me and ask for time... (attitude will be added at the end: En ~)? In the end, the problem was still unresolved. Now I asked: What time do I need to call customer service when I didn't receive the driver's contact number? The lady also sneered and said: You can call customer service again when you go out. I will ask again: If you do not receive the notice at 3 pm, do you call again? Miss has always stressed that we will continue to follow up when we tell the station. Finally, the driver called in the afternoon to inquire about the delivery, and then asked the driver to send it to another address friend for collection. Is it difficult for the driver to convey the friend's original address? ? (Dare you call the wrong phone?) Finally, it is unclear which part of your company has a problem? I have dialed the customer service for three consecutive days. In response to the customer service attitude of Miss Zhang on 06/19, it can really anger people. It also reminds me not to send or receive mail with your company in the future, and also reminds friends and relatives to pay attention to your company's service.

11/3 When the deliveryman arrived at the delivery location, I asked him to deliver the goods upstairs. After answering "OK", the person disappeared. I didn't see anyone downstairs. I didn't answer the phone or send the message. After finally entering the customer service response, the other party told me that they would ask another deliveryman to deliver it again, because I didn't want to wait all the time, I asked the other party to inform the approximate arrival time in advance. The other party told me that it was okay, and there is no response until now. 11/4 I called the customer service to respond and asked why it was not delivered yesterday. The other party said that the goods were not delivered yesterday because of "heavy rain" (???) Yesterday, Hsinchu was sunny. Why did it rain? It's really ridiculous to open your eyes and talk nonsense like this! It is recommended that one person give feedback to MOMO, so that they will stop cooperating with Zedongtong, which is really exaggerated! Follow-up: Gang Hsinchu District customer service called to inform that the delivery person suddenly disappeared yesterday because the car could not stop temporarily, so there was no way to deliver the goods upstairs. I responded that if you encounter such a situation, please let the delivery person tell me, I can get it downstairs. The customer service said that the driver did not express well, and the delivery time will be about the same as the previous two days. Update: The goods finally arrived, the delivery person is the same person, and did not say a word of sorry (to be correct, not even a word), while talking on the phone (being busy) and handing me the receipt, I want to send it The cargo clerk had to stop him during the dialogue. The quality was really poor, and the salary was so low that only this kind of person could be invited.

Super bad shipping. Several times, the web logistics has stopped updating, and the customer service will never get in. It is just that the package must be delivered to the Toucan. Even if the package is missing if it is delayed for more than one week, it will not be responsible.

It's so bad that it can't get worse. There is no one to answer the call to the customer. The reason is running out. Let's say that the wrong customer's phone number is copied and the goods are delayed a lot. The customer service phone is also difficult to call, so bad that there are leftovers

I told the freight forwarder that I injured my foot yesterday and couldn't walk very well. I asked him to move upstairs. The freight forwarder was really unsympathetic and refused to move upstairs and returned the goods, which was really unsympathetic.

I didn't answer the phone, I called the driver the next day and still didn't answer No text messages Have to wait all the time, if the driver calls I'm not at home it will take another day or another wait The driver's call time is not necessarily Call the business office and no one picks up or you will be hung up

Worst home delivery company I've ever encountered The order has been received for a week and still cannot be delivered. The customer service phone is always busy, and I don't want to answer it at all. I finally got a call back from the message, and I called to say something because the Dragon Boat Festival was coming, so the home delivery was very full, and the Dragon Boat Festival was definitely in June. After talking to him, he said that because of the continuous holiday of Labor Day, the home delivery is very full. What is the peak of the ghost home delivery on Labor Day?

I feel relieved when I see everyone's comments, it's not surprising at all. I feel so bad that I have to leave a message to share my wonderful experience of picking up goods. 1. There is no prior call notice on the day 2. Arranged to pick up the goods at the same time the next day, the lady said okay, it will arrive more than half an hour earlier that day, and there is no prior notice. 3. Call to say leave the package at the door of the house 4. Ask her what if the package is missing due to the wind blowing away recently? 5. Another phone call, without my consent, told me that the package "has been" handed over to the neighbor to sign for receipt, and the package is at the neighbor’s house, giving people the feeling of wanting to give the package to someone else as soon as possible, and the other party is a neighbor who does not know him at all. . 6. From start to finish, the young lady on the other end of the phone answers or doesn't answer, while avoiding the importance of it. The attitude is that it doesn't matter if someone has received something, it doesn't matter if it doesn't matter to you. - For so many freight companies, it was the first time they encountered this kind of thing that they came up to leave a message to inform everyone who was reading the comments. If it weren't for the comment, it must be given a number of stars, otherwise they don't want to give it a single star.