POYA寶雅 北大學成店

want to buy anything Cosmetics from head to toe snacks drink drinks From the entrance living room bathroom bedroom kitchen ceiling to floor From table to desk, from bed to office All products have

2021/4/5 in the store at about 9:30 in the evening When selecting products, because the products on the shelves are over-displayed and there are no partitions or measures to prevent the products from falling, the products on the upper layers of the shelves are very easy to fall and break when customers accidentally touch them. At that time, I accidentally bumped into a plastic product, which fell from the upper shelf and cracked. Take the goods to the counter immediately to the service staff as soon as possible and inform them of the findings. "Because the goods on the shelf are too full, this one fell off when I put the goods next door, and it seemed to be broken. If I need to compensate for this, I can pay for it." Clerk: "Then do you want to close now." "Okay, do you want to check it out. The shelves are too full. You may need to place a partition or the like so that customers will not fall off easily when they choose, just like a trap." Clerk: "Well, we will deal with it later." The three shop assistants at the scene seemed to be looking for trouble and didn't have to deal with the follow-up at all, and no one wanted to follow me to see the display on the shelves. The next step is the checkout process. The clerk asked me very intimately if I need members and vehicles. After the checkout, I said, "This can be thrown away for me by the way, thank you." Clerk: "Okay, then just throw this away for you." "Do you have a customer service number to contact the head office?" The three shop assistants discussed it and took the customer service phone number on the back of the ad DM and asked me to take a photo. Perhaps because of the close closing time, it can be seen that all three shop assistants are busy getting off work. I feel that no one has to deal with this matter at all. In the end, I will check out and leave after choosing the products I want to buy. From the beginning to the end, I didn't hear any embarrassment or any related answers to this incident. I can only be thankful that the thing I dropped was $55 instead of $550 or $5500. I can only be grateful that the thing I came across was a plastic jar instead of a glass jar, and it didn't happen that a child was injured nearby. I can only rejoice that there is not only one chain store in Taiwan, and there are not only these three service staff. The display of SOP and customer complaints were completely failed. $55 is a small amount of money, and the mood is also a trivial matter. I will write a suggestion seriously. I just hope that even if you think you are just a service staff working in a chain store, please do your work well.

A place to stay for a long time. There are snacks, drinks, open-shelf makeup, open-shelf skin care products, daily necessities... Found mango-flavored plum wine today

There is a problem with the consumer collection sticker exchange product system. The DM clearly states that during the event period, from August 26 to November 30, 2021, the redemption will only last until 12/14. On 11/29, I took the point sticker to the counter to redeem, and I was told that the product I wanted to redeem could not be redeemed and would not be shipped (the point is that it will not be shipped before the deadline) and it is not a consumption of dozens of yuan One sticker is only one sticker for a purchase of $150. It was hard to collect 15 stickers to redeem the free goods but could not be exchanged. Obviously, there will be no goods before the redemption deadline. The system of exchanging goods is not good. Consumers should be able to redeem the goods by pre-purchase within the exchange period. There is a feeling of being deceived in the mood.