Q Burger 新莊建安店

I ordered food on the Q burger app at 12:00 today, and the pick-up time was 12:20, because according to past experience, most of the actual pick-up time will be about ten minutes later than the selected pick-up time, so I am about 12:30. I went to your store to report the meal number and asked if the meal was ready. The counter staff said very kindly: "Sorry, the meal is not ready yet, please wait a moment." I replied, "Okay, it's okay." (Summary of the previous situation: When ordering food on the APP, there is a note that all toasts are replaced with whole wheat.) Around 12:46, I asked the counter staff if the meal was ready. The counter staff told me that there was no whole wheat toast, and the two prepared ones had been replaced with white toast. I asked if I could accept it. Finally, I chose to cancel the order. When refunding, the counter staff said sorry many times, but I will not come to your store for consumption in the future. 1. There is a shortage of meals ordered by the guests. Why did they not ask the guests if they would like to change them, but made the wrong meal by themselves? 2. If I don't ask, will I get the wrong meal when picking up the meal? 3. Are guests waiting too long for their meals? Do manpower arrangements and meal preparation procedures need to be strictly reviewed? 4. As far as I know, the ordering channel can be ordered through the delivery platform, Q burger APP, phone calls and on-site ordering, but if there is no way to load huge orders, do you need to reduce the ordering channel? I have always liked to eat Qburger, and the service staff of your store have a very good attitude, but after many bad experiences, it is really difficult for customers to come to your store for consumption...

It’s the first time I ate such toast (usually taken to absorb oil, and pork chops like jerky, slow movement, I don’t know what the app ordering time is for, and I also ate this kind of breakfast. , I am not happy all day today.

Buy a meal and wait for 40 minutes, there are many employees but the meal delivery speed is very slow There's something seriously wrong with the Sop, seems to be the case with all Q burgers Even more problematic than a traditional breakfast shop