Q哥 iPhone手機維修 手機館(雲林虎尾店)

Great service attitude

Thank you, Zhixuan, who misheard the customer's needs and changed the battery with a lifetime warranty. What I agreed is that adding a waterproof strip is not what I want to replace the battery with a lifetime warranty. I didn't confirm with the customer what battery to replace before changing the battery. , just look at the contract and then sign it, who knows the difference? Did it say I didn't want to upgrade at checkout? I am really full of question marks. I only have 500 revitalization coupons, and I only need to exchange for 500. How can it be said that I want to upgrade? There is really a problem with comprehension. After asking two questions at a time, I already said that there is no need to upgrade. The one who said "OK" is the part of the waterproof strip. This is the first time I encountered this kind of forced sales. Also difficult face, hello? From the beginning to the end, I didn't say to upgrade the battery with a lifetime warranty. I just said that I only need to add 50 waterproof strips. In the end, I have to go everywhere to ask other stores if they have revitalization coupons for me to exchange money. The more I think about it, the more wrong it becomes. It is obviously the negligence of the merchant, so why do I still have to bear the burden? At that time, I was in a hurry and didn't have time to explain it clearly. It's been a month now, but I still feel that it is very unreasonable and I don't need any compensation. It is this "forced sales" method that is very unpleasant! What's more, when changing the battery, Miss Zhixuan asked if my phone has already been replaced? I just want to ask, why do you blame others for your poor skills? The first time I changed the battery of a completely untouched phone, I was told that I should have changed it, hello? I don't know if I have changed my phone? Just because the glue is difficult to remove, it said that it should be replaced. Usually there is only one layer of glue, how would I know? You should ask Apple! In short, it is really a very poor and very poor consumer experience, and I will never go to your store to consume again! Forced to sell and question customers, I was shaking with anger! I really thank Miss Zhixuan for giving me such a consumer experience! Update your reply: The store staff "didn't" confirm the content with us, but printed out the list for us to read without confirming it with us. If it's just printing a list, who wouldn't? Only non-professionals need the explanation and confirmation of the store staff, right? Let me confirm whether my mobile phone has been repaired. When I asked for the first time, I said that the battery has not been replaced, and it has been indicated that the battery has not been replaced. The store staff still kept questioning, and kept saying while tearing off the glue. I should have replaced it. Normally, there is only one layer of glue. I keep asking if the battery has been replaced, which really makes me feel bad!