QNAP Systems, Inc.

一顆星都不想給 使用貴司的NAS卻遭駭客入侵... 導致所有資料無法開啟... 造成很大困擾

糟糕的客服Angus Chou. 恣意關閉客戶發起的ticket. 花了十幾年才開發出一套稍微像樣一點的防火牆防護 但卻不給舊設備使用 放任舊設備被駭客入侵 被當跳板 不可取的廠商 提出改善意見 也不會回覆何時可以改善 動輒一等 又將屆 EOL 貧弱的軟體研發 卻自稱專業 非常非常非常糟糕的一家廠商 Qufirewall 十年磨一劍 也是個bug多多的程式 很有臉的專業研發 很有洞的設備 很自以為的客服 更新一下 截至2022.1.26為止 2022年才不到一個月 已經有兩波勒索 都針對著Qnap NAS而來 可見 Qnap專業客服 長期下來 吃案嚴重 導致系統漏洞都沒補起來 駭客狠甩 Qnap 專業研發 專業資安廠商 兩個耳光

使用貴公司的NAS結果中了deadbolt勒索,導致重要檔案都遭加密無法使用,貴公司後續的處理方式也消極,讓人失望

Nice company

Great office, friendly staff

Network-attached Storage (NAS) provider.

I purchased QNAP NAS couple of years ago for home use. This company’s quality has gone down over the years, especially in terms of firmware updates. Now maintaining this NAS has become a chore for me as this company is releasing 2 to 3 firmware updates almost every month. My guess is that they release buggy firmware updates to all their consumers and then right after that they release bug update and then they release another bug update to the previous bug update. They have no regard to how much time the consumers have to spend on updating their systems. It takes about 30 mins for me to update the firmware as it requires 2 reboots. Multiply that with thousands or millions of consumers that they have. You can imagine the man hours this company is wasting for all the consumers combined. I had brought this to their attention and had requested them to test their firmware before releasing, but nothing has changed. They probably don’t even have a QA or Testing team. I encourage users / consumer to reach out to QNAP and request them to spend more time in testing their firmware updates so they don’t have to release more than one update per month and be sensitive to all the man hours consumers have to waste in updating their firmware.

This is not a enterprise company. Never ever built or trust your company with QNAP. Beware what you buy. Now I'm fighting for months with a unprofessional support who doesn't have the knowledge to help you the correct way. There are a lot of problems with the new QTS5 and it's app's but QNAP support employees are searching inside your hardware to decline your support request and blame a piece of hardware as the problem. For a long time I like QVR Pro (in my opinion the only app that works, not perfect but it can do.) for the rest you buy a to expensive NAS with horrible software who is not finished. No wonder the QNAP is vulnerable the firewall isn't working or complete. And if you are reporting bugs you get the answer: "thank you we send it to R&D as a feature request"... It's a bug! Also they have the power to lock your NAS if the app-store looking for upgrades, new version, important one? The app stops without notice until you login to the QTS and see. This is ridicules! It happend with my and my customers with QVR PRO in December; in a support case they have made apology for this. Biggest problem with QNAP: Support, it looks like kindergarden. They are polite but doesn't have the knowledge and motivation to help. If you buy QNAP you can work with it as long as the hardware works or QNAP doesn't pushes upgrades.