Samsung Taiwan

Very inefficient international company The customer service staff can't solve any problems at all May I call the customer service staff to complain and chat?

I bought a TV from your home on April 10 and sent it to be installed on 4/14. The remote control that was equipped at the time was not sensitive. At that time, the technology said that it would report back to customer service. I waited until June to get a reply, and then said that Send a spare remote control and asked me to send the old one back to them for testing, but the remote control was worse, so I called the customer service to ask. The customer service said that they didn’t provide a spare remote control anymore. They asked me to use it and I sent it for repair. The remote control will be sent back to me after waiting 7-10 days. What did I buy? I really don't understand. Buying two TVs at the same time, the after-sales service of the international brand is 100 times better than yours. Learn to learn...

I bought something from Samsung, and the problem occurred in less than a month. Please send an engineer to see if you call to respond. The customer service always calls me again and again to ask me what the problem is, and ask me to test it first. TMD I have something wrong, you just come to deal with it, talk to me, why not use the time of the phone call to check my things, where is the problem? I didn't spend thousands of dollars, but tens of thousands of dollars! Can you accept this result? After the engineer came for the first time, the problem remained unresolved! Recently, there was a problem again, and the head office called to confirm it 3 times! Confirm a fart! Originally not popular, you have confirmed that it is not popular! Before, there was a customer service who said they wanted to call back, but they didn’t reply, and they kept arguing with me. I’ve never met such a blind customer service when I grew up! My guest complaint about the fan album, but I can’t read it back! Fan Zhuan didn’t even have to comment! (I'm scared) I only thought of coming here to give ㄧ stars today, but I don’t know that the reviews here are one star! I'm really worried that I don't know how many people still suffer from this kind of suffering! Since I bought this item, in addition to always worrying about it being broken, I also worry about facing the customer service, because talking to the customer service will irritate myself! The product is bad, and the service is bad! What the hell is this company doing? !

Fraud Group ~ Buying Z flip mobile phone shopping money can not be used because of the so-called "system failure", so that the goods you want to buy are sold out, but there is no compensation, and there are plans to make pre-purchasing consumers buy unpopular kit combinations, customer service Lack of efficiency, waiting for the purchase price to expire, really a stupid marketing strategy

I don’t even want to give a star, the phone is bad, the quality of the phone assembly is bad, warranty repairs are free, nonsense, no warranty, tough attitude, arrogant, bad stuff!

Terrible! lowest! On June 18, 2021, a USB line was purchased at Samsung Mall, and the transaction order remittance information provided by Samsung was successfully remitted. However, there is no order information at Samsung and it is impossible to ship. I responded on the same day. After two weeks, I contacted many times and still failed to deal with it. I really don’t know the problem of a line of orders. I can’t handle it in 2 weeks. Is the ability of these relevant personnel too poor? Then take it back home and eat yourself (including the human resources department who finds these people also take it back). Still the problem is too difficult to find the CIA or the FBI Can NASA handle it? Then Samsung will take it back to Korea The complaint is being processed! ! Note: If you ask Samsung customer service, you can’t answer whether the company has an internal and external customer complaint system or personal reviews (maybe the ghost is playing attendance). Consumers need to think twice! Collecting money but not doing business, and not shipping when the goods are available. This kind of group is not often reported by TV news...

I bought a 65-inch TV, and the delivery staff took half an hour to do it properly. I called the customer service and showed a gentle attitude.

The S22Ultra has been dropped, and the original protective case has not yet come. It does not give full play to the value of the original protective case, and no one wants to buy thousands of dollars of insurance for the few days waiting for the original protective case to be delivered. If If you have to temporarily use the phone with the original protective case for a few days while waiting for the original protective case to be delivered, who should pre-order or buy it for the first day? If you are scolded by customers, you will not urge the original factory. The gifts sent by logging in are also very slow to arrive, which is really bad.