Shin Kong Commercial Bank

The aunt in charge of the mortgage is very lame

The efficiency of this staff is too bad! Today, I took my daughter to open an account at 10 o’clock to draw the number. The third result did not arrive until 11 o’clock. In other words, they can only do business with two guests in an hour. Finally, they waited more than 11 o’clock, but they didn’t open an account until 12 o’clock. The method is too prawn to complete! If there is a problem with the personnel or the company process, you need to think twice about going to this business

This is the slowest one in my account opening experience! While opening an account, the clerk surnamed Yang chatted with customers about underwear and Costco about life locks. I know you are a little familiar. Although there is a feeling of joy, I really hope that the efficiency will be faster! One and a half hours have passed, and this lady has not opened an account yet~ I'm speechless!

The security service is very good. I just want to change the book, but there are still 6 people waiting

It's really a fly in the ointment for a very beautiful building to write a lease

Digital banking services are a big landmine. ::Case 1:: I encountered that because I couldn't set the transfer function online, I had to go to the branch to handle it, and I was asked to "upgrade" the account to a normal account. But it didn't explain the cost in the first time. After incurring fees, users are forced to pay. After appealing again, the branch will be changed to absorb it, which seems to be a great favor. However, the whole incident was that Shin Kong’s service design had problems from beginning to end. It should not be absorbed by users and should not have been incurred. Why is it called branch absorption. :: Case 2 :: It was originally expected to recommend family members to open an account with Shin Kong Securities, and open the account by themselves after providing the link. The staff also provided another account opening link, which caused the family members to repeatedly open an account online, and the system did not stop it. And you must visit the branch in person to resolve the account. During the processing, the branch also required the family members to "upgrade" the digital account, and also did not explain that it would incur costs. In the final stage, the branch forcibly extorted the family members to pay for the "upgrade" fee. We understand that any business has the opportunity and possibility of incurring costs, but we absolutely do not agree to extorting users from the user after just saying "upgrade" without explaining clearly. This is extremely bad. I don't know how many victims will continue to appear in the future, I hope you will not be the next one.

I just want to open a salary transfer account. I don't want to use a foreign currency account at the moment. It is not caring, but it is disrespectful and invasive! ! ! After being tortured for a period of time, I have already stated that I am very hungry and want to leave, so why don't you force customers to download online banking, go to the official website to fill out questionnaires, and sell credit cards to me! The full waiter told me that it should be more than 10 minutes, right? In fact, including going to the ATM to make a deposit, it definitely takes more than 20 minutes, so you can't directly help me write a deposit slip and hand it to other clerks? Also, you can ask if you need to assist the atm to change the password or set up the online banking. For customers who use it frequently, the whole process is very lengthy, and there is no calculation service for customer needs? If this is your company's SOP, you just don't know how to observe and adapt just to increase performance. If you don't make changes, you really can't catch up with your peers...