SPEX eSHOP 成岳國際貿易股份有限公司 - Section 6

very backward. What age are you still needing a bunch of handwritten documents to sign and stamp. I have used other shipping or foreign shopping websites, all of which are online EZWAY, but this one is to print out documents and write them by hand. This kind of backward feeling really makes people feel very worried about handing over personal information to them. The action is very slow, the US freight has been sent to their warehouse, and it will take three or four days to know that it has been received. If you are used to modern technology, it is strongly recommended not to use this, all programs from start to finish will irritate you. I use myus.com from start to finish faster without any paper documents and at about half the cost.

I really think I can find someone else to ship it. I have been using it for quite a long time, but now the delivery speed is getting slower and slower, and there is a lot of information to fill in, and the customs do not accept credit cards to follow the package charges, insisting to use remittance, which is very inconvenient. The responses were also cold. Don't consider using this agency again.

The first time I used the freight forwarder, the package was sent back quickly, and the packages received were all complete. Moreover, your company has many years of logistics experience. It is very friendly to the customers who use it for the first time ?, and the customer service response is very fast if you have any questions ~

I don’t know if there is a battery in the items I bought before, so the service staff asked me to check the package and put it together. If there is no battery in it and no service package consolidation is done, the cost is not counted. This time I only have one package, and there are only a few photos in it. There is no need for consolidation. Even the smallest one doesn’t accumulate, only a few grams. Even if I accidentally ticked the package and consolidated it, they just opened my small package to make 100 yuan and removed the bubble wrap that protects the goods. I replaced it with a very ugly little box. My contents were not even as big as a palm. Call customer service before payment to ask if it can be re-evaluated. They just keep emphasizing that I have a check and I asked them what is so good. They also told them the experience of confirming the battery before. They just kept telling me that I had a check. You must pay for consolidation and cannot re-evaluate OK I paid the money I also directly changed the two parcels I will come to Taiwan to my home address. Even if the shipping cost is more expensive, I won’t use their home service anymore. Such a company that doesn’t think about the customer I was even more angry when I saw the reply, a 10*10*3 cm big thing The weight is less than 100 grams. What volume can you reduce? The first weight is 450 yuan, is it not enough to transport a 10*10*3 cm thing? I wanted to charge an extra 100 yuan and there was nothing to do, so I had to take away the bubble wrap. There is no charge of 550 yuan, I will give you a lesson It’s okay to be taken advantage of by you. There is no next time.

Very unrewarding, nightmare-like experience, if possible, would not even give a star! First of all, a lot of information must be provided to the shipping company, some of which are not necessarily required (asked other shipping companies and the Customs Administration to confirm that they are not necessarily required), and there is a risk of personal information being leaked. But if you don't give it to the company, the thing is in their hands. Secondly, the internal control is not good, the item has been sent to the warehouse for several days, and it keeps saying that it has not been received! It is clear that the information on the product, delivery address, recipient and other information filled in the company's system is completely correct, and it is also argued that the store may have written it wrong... You must provide your own receipt for processing. After the signature was provided, I immediately said I received it the next day... (Check the signature on the signature is just a random sign. If you can't provide it, will you admit it yourself? As far as I know, after the Covid19 in the United States, many deliveries are no longer available. Signing up, unless it's an address that is not commonly seen) In the end, the customer service is very poor. They only repeat the same words over and over again, and do not deal with the problem. They find a lot of reasons to say that they have not received the item, and they do not admit what they said before. In short, will never entrust this company again! ! !

After using it for more than a year, it was OK at first and felt that the service was good. If it was before, I would give them 5 stars. But only recently I found out that for the past year or so, they will overcharge the shipping fee. If they undercharge the post office shipping fee, they will ask you to make up money, but the overcharge will not refund the money. In the past, the consolidation was not bad, but once it was obvious that they did not do well in their work, but they would not review and improve themselves, and would put the responsibility on the customer and the seller. Such an attitude is very disappointing. What's the use of advertising so big, but not doing well with existing customers. If you want to use this consolidation service, please think clearly and prepare yourself mentally. If there is no problem, then everyone will be happy. If there is a problem, their attitude will disappoint people, and they will give an official reply and have not solved it. to the problem.

Because I haven't been back to Taiwan for more than a year, I saw this advertisement and wanted to use it. I think everything is very fast: immediately after placing the order, go to the member area to create a package and fill in the information. After all the things you want to buy have been ordered, all the packages will be assembled into a consignment order, and the form required for customs declaration will be sent out. review. The next day I received a reply that the review was approved, and the customer service also notified that after receiving all the packages, the quotation will be completed and completed. I think the price is very ok, because it is almost the same if I send it myself. The package was shipped immediately after I paid. Sent from Taiwan on Friday and received it the following Thursday. I bought a lot of things in six stores, but their products are very well organized, everything is disassembled, and the protection is well protected. If there is any problem in the middle, it is also very fast to contact customer service through Line. Reply received. Glad to have found this, and will use their service next time I want to make a big purchase!