SST&C 老虎城專櫃 (男女複合店) - Section 3

The service staff provided professional replies to my questions, and the service was very kind, give me a ?

Benny's service is superb, please find this handsome guy for the match, the consumption experience is really good and the match is very stylish

Good service! Two buttons fell off the coat to repair, and the clerk easily reinforces all the buttons that did not fall off!

I went to buy a coat at 8:35 in the evening of October 17th. Although the lady answered very professionally, it made me feel that she was impatient.

I bought a suit in this shop on 2/28, and waited 30 minutes to get the clothes because the pants tube had to be modified (the most serious mistake was trusting the clerk and not checking the clothes for flaws) until today 3/ 9 picked up the clothes and found that there were stains on the shirt! The clerk also said that I didn't receive the money for my cufflinks that day, so I would collect payment from friends who went to the store to pick up the goods later? How do you do things? Can you be honest? On 3/12, the district manager contacted the problems and misunderstandings. During the process, the supervisor and the clerk were very attentive and polite. They understood the problem and solved it. The evaluation has been changed to five stars.

It is the first time to buy a suit, thank the counter staff for explaining in detail the matters needing attention such as suits

The salesperson Aguang is professional and humane~ Shopping will not be stressful ❤️

I bought a suit and a pair of trousers at the counter of your store on 7/30. After wearing it for about a month, I found that the fabric began to fade, it was brown, and the area gradually expanded, even if the jacket didn’t touch the place often. There are traces of fading to brown. After several thoughts, I thought it was due to normal wearing habits and had not been washed with water, but this happened. The time was too short and unreasonable. I decided to privately inform SST&C's official Facebook, ask questions and fade a photo of the jacket and trousers. Seek help and explanation. On 10/12, the official Facebook replied that the photo could not be clarified, and the physical suit must be brought to the original purchase counter for inspection. After being brought to the original counter on 10/13, the clerk said that the suits in this shop must be worn once or twice and washed once to avoid fading. I cannot accept this statement, but I still leave the suits. I hope that the counter and The head office can face up to this quality problem. Unexpectedly, I received a call from the counter earlier today, stating that the head office believed that it was a consumer's personal use factor after "reviewing the photos", so it would not be processed, and I would take it back by myself. First, I was puzzled about the company's double standard. I said online that I couldn't judge by photos. I got the original counter, but I said that the head office would judge by photos, but I just left it for five days. Second, the counter said that the trousers should be washed once or twice, and the jacket should be washed only for two to three weeks. However, the dilemma of fading of the suit occurred in only two or three weeks, which is really incomprehensible. Regarding the head office: it is because of the wool component that it cannot be dried, but it fades after wearing it a few times. As you said, your quality is "a bit more troublesome", and it is really inconsistent with the high-quality image of your company's products. ! Third, when a problem occurs, you ask me to take it myself. Not only do I question whether I bought a suit for the first time, but now I have replied that it was a problem with my own use, and I asked me to take it back. As a consumer, I don’t have it. Get a sincere solution. If it's because of my condition that it fades after a year, then I really have nothing to say, but really I have bought so many suits, only your family's condition is like this. Your handling method makes me uncomfortable, I just want a reasonable handling method, but your company is so negative. By leaving this statement, I hope that the company can face up to the rights and interests of consumers, otherwise, it will not rule out litigation remedies through legal channels. 10/26 I got a satisfactory solution through the assistance of the official customer service, and I will still repurchase if I have a chance in the future