Taiwan Cooperative Bank Hsinchu Branch

Today 8/18 about 1 pm, I went to your bank to apply for the opening of online transfer. The attitude of the receptionist Miss Huang was very good. Not only taught me how to use the app, but also recommended me to use the functions in the app and taught me carefully. The whole thing is very good. Affinity, the process is very happy, your company staff are really good ??

Very bad, only one lady at the 6 counters is doing the other are fishing, and then no matter the customer has a long queue

It took more than 2 hours to accompany my husband to change the address. The staff does not seem to know the process. They have to ask other colleagues all the time. Other colleagues don’t feel particularly busy and don’t have to come directly to assist... If the staff training is incomplete , Could you please retrain? In addition to applying for online banking, the bank staff asked us to write a password, which would help us enter the password and then it was unavailable. After calling the customer service, they said that it was impossible to enter the password for us! We are really question marks. Also, I entered the wrong name sequence and called us to go to the bank to correct it. Don’t we have to go to work? I also went to Yushan Bank to do it the same day. They were very efficient. I entered the wrong name sequence and went to our house to ask us to modify the signature. The service attitude and efficiency of the two banks are really much worse.

The first time I went to say that I wanted to make an appointment online, and the appointment time came Said that the counter is already full, so is the online appointment a holiday?

Today, I went to apply for online banking. Ms. Sun at counter 7 was very polite and patient to assist me in completing the affairs and setting the account secrets. During the period of my setting, Ms. Sun found that my deposit book was almost used up and actively asked me whether to replace it. , I am really attentive, thank you. The other staff are also kind, keep on cheering~

I went to open an account today. Call in the morning to ask if I can make an appointment for opening an account. The clerk directly asked me about 1 p.m., about 10 minutes in advance, and the clerk directly asked me to do it, and the securities account should also do it together. Although a lot of information needs to be filled in, it takes about an hour to complete the transaction. The securities account staff are also very kind! I read the comments before coming. I was a little worried, but in fact the account opening and securities account staff are very kind! Service is very good~~

When I came to the counter to open an account in early April, the counter staff told me that the quota was full. I want to make an online appointment. I already made an appointment for 4/13 on the same day, but I came to tell me today that I want to come to the counter? Is the online appointment a fake? It's bad enough, really don't go The attitude of the account opening personnel is very poor