Tatung 3C

When will Datong sell the New Year dishes

Fast delivery, diverse products, convenient parking! ! !

It seems to have been decorated It's also brighter, the price of Datong Because it should be OK

Ask the goods in the store to be very patient and answer questions, service attitude is good, after-sales service is also praise.

Three days ago, the glass door of the international brand drum-type washing machine used at home could not be locked, so it was impossible to wash clothes at the Santong 3C store. After the failure, the quotation was changed to 3350 yuan. After I protested that the unit price was too high, the technician told me to fight for a preferential price and agreed to replace the talent with 20% off 2680 yuan. The frequency of frequent switching failures is relatively high, so the door buckle is designed to be replaced independently. The entire glass door does not need to be replaced. It is only necessary to remove the faulty door buckle and replace the new door. The technician informs that this is a standard operation for company maintenance. The program has given a preferential price. After confirming whether I agree to the replacement, in this case, if I do not agree, the washing machine will not be able to be used normally. I have to avoid the difficult agreement. After replacing and paying, I took the invoice. Describe to the store clerk the process of replacing the glass door of the washing machine Unreasonable payment method The Datong 3C staff gave the international customer complaint phone number 0800 immediately after going home. After the call was connected, I repeatedly told the customer complaint service agent that I had the same content as the maintenance staff and suggested that the glass door be adjusted. The replacement of the wasted material price of the door is not the situation that ordinary residents are willing to accept, and it does not need to replace the glass door. It only needs to remove the four screws that fix the faulty door buckle to replace the new door buckle. The price is absolutely 200 yuan and it can be used normally. After listening to the complaint, the customer service staff promised to respond to the supervisor the next day. The relevant international card supervisor would call in person and repeat the content of the conversation with the maintenance staff the day before yesterday and the conversation to the complainant at dusk. This is a good suggestion. When the door of the drum type washing machine cannot be locked, it will not start normally. It is not necessary to change the entire glass door. Just replace the door buckle. The supervisor also agrees with this suggestion. The message will be brought back to the internal discussion and agreed to the washing machine. Free replacement of the lintel, the original paid price is 2680 yuan It was returned to me and the invoice was returned to the technician before the repair of the washing machine was ended. Afterwards, I felt that the original design was removable and did not require laborers to change a large area of ​​the door. In fact, this is the most basic design concept and The reason is that if I do n’t protest on that day, I will have to pay more for repairs. The protest must be reasonable and the other party is reasonable. I have made a better arrangement in a good atmosphere. I regret that I have to go back and forth to the service staff who serve the international card. I did n’t get the results after two trips. I feel a little bit surprised that the service staff did not follow the standard maintenance operation procedures of the company ’s maintenance regulations. I do n’t know if this is a problem. I have reasonable doubts as to whether this is a technical fouling maintenance method that makes customers suffer Unexpected loss.

The manager and the lady in the shop are very good at service

Go to the store to buy the A model and send the cheap B model. Once you have installed it and want to forget it, don't be fooled by the store clerk. The master pretends that the air conditioner is very dishonest. The warranty is not given. The old machine is unplugged without asking. Put it in the car directly. The outer box says it must be left or taken away.

ㄧA female clerk, who has very strong makeup. Service attitude is very poor. The tone of answering the phone is also extremely impatient. Go shopping and give me points from the wrong account.