The Place Tainan

Received a call from the manager few days after check out, explained about my frustration to her and she said she understand and will improve their training to the employees. Very nice to have her called, will go to stay next time if have chance. ——————————————- This is the first time I’m disappointed by the service of the hotel. The check in experience was bad, I was kept waiting for 5 minutes while there was another agent in the reception doing her own stuff, no smile to the guest and the verbiage used was not polite at all. The room was nice, cleaning from the housekeeping was perfect really appreciated. The bar was nice as well good atmosphere and delicious cocktails. Check out experience was so so, it was a lady who seems to be the manager, no smile as well. I stayed in the lobby cafe after check out and ordered some food from it, felt a bit not respected when I was make the order and the waitress was chatting with her colleagues, and it took 25 min for the food to come while there was barely no other guest in the lobby. I can understand that sometimes there might be some mistakes, but it seems like the employees needs more training or I was just having bad luck.

The TVs have MOD, but there's nothing entertaining on it. Excellent service from staff and the rooms are comfortable. There was a delay for my family and I to enter our room, so we were given complimentary drinks while we waited in the lobby. I love that the hotel is adjacent to Taiwan Spinning(TS) Mall.

The hotel is clean and staff are polite, accommodating and helpful. When they knew we were staying there for our wedding anniversary, they surprised us by arranging our bed with towel swans and we were also treated to a bottle of red wine . We can feel that they are really going out of their way to make guests stay comfortably in their hotel. Hotel is easy to find and parking spaces are ample since it is inside a big local shopping mall. Looking forward for future stay in this lovely hotel

Really clean and modern hotel. Staff is super polite and helpful. Breakfast was awesome and the room was comfy enough. The bar could be better tho, felt like an empty warehouse with a big screen.

1. Received warm welcome from the staff based in the front desk 2. The taste of vege provided for the breakfast can be improved.

Excellent service throughout our stay since the first day of 2022 till the second. Special thanks to receptionist, Celine, and waitress, Jammy for their professional efforts. Thank you! Also, the hotel location is just above Taiwan Spinning (TS) Mall (南紡購物中心), which is great if you want a convenient shopping experience. Best wishes to all the staff and have a brilliant 2022.

Small room compared to what usually found in Tainan but it's still elegant. The location is a little out of the city center so it takes some walks or transports to all the popular locations. Fantastic staffs, great services.

Excellent service to all the staff and have a brilliant experience. Very comfortable sweet room let me start a wonderful day. But if their table in the room can be cleaner that would be prefect.