The Shanghai Commercial & Savings Bank

October 29, 2021 The regular customers who did not draw the number plate just sit down and do the remittance. What do you think of those of us who are waiting for the number plate? Isn't our time time?

A really bad branch, obviously no one is there, but the staff doesn't know what they are touching. What's more exaggerated is that they are still chatting with colleagues all the time. I really don't want to give a star......

Due to the epidemic, the employees in Shanghai were diverted and did not notify the extension of the "One-way Link" without phone call; I want to say forget it, spend a small amount of money to make up the password, so I found a geographically convenient branch, which is "Beixinzhuang." They told me that they need to bring the information like opening an account with the replacement password. The attitude is a bit tough. I hope you leave as soon as possible (I'm sorry, will I be too honest). Feel wronged, call the original branch and ask whether it needs to be so complicated? And in May of this year, the internal information of the Bank of Shanghai was updated, and I have been running around in particular. As a result, the original branch told me that to reissue the password, only the company stamp and the person in charge should fill in the application form. I told them, is Beixinzhuang deliberately making things difficult? On the other end of the phone, she said: Confirm and reply to me. When she called, she told me that she did "only need" the stamp and the application form of the person in charge. I want to say to this lady today: I hope I can be more professional. Can I understand your bank’s operating procedures? Then the customer just doesn't know how to ask, can you please be more patient or loving? Today, I also asked kindly, not arrogantly, and I was asking with your staff, you suddenly rushed over, how much you want to drive people away, I know...

I also once mistakenly thought that people would jump in the queue without drawing a number card, but in fact, they were the first and the few. This branch has been in business for four years, and the service is very good. There are more and more customers at the counter. We come every year to get fortune.

The Beixinzhuang branch has three tellers (Taiwan dollar, foreign currency, and service desk), who also work part-time in general affairs and clerical duties. There are only two left for the lunch shift meal meeting; On balance, the overall appearance and service enthusiasm of the branches are high; I also see them making progress to medium and large branches step by step.

The lady in charge of foreign exchange is very unprofessional! I don't want to give a star! ! To exchange the check, I told me to go to the original account opening bank to upgrade the account authority, which caused me to go to the original account opening bank again. The original account opening bank told me that other branches can also upgrade the authority! ! (The branch on Zhongping Road is more professional!) And don't know what the check number is! ! !

I went to change the passbook before the Chinese New Year in 2022. Before I left, I saw other guests asking for red envelopes and Spring Festival couplets from the staff. I asked the guard and told the counter staff that they needed to ask for it. I queued up again to ask for it from the staff. Here, another clerk who was using a mobile phone immediately took out a large stack of red envelopes from under the counter and put it in his backpack. This kind of service practice felt very uncomfortable in an instant. If it wasn't for the company's salary account, I definitely didn't want to have any relationship with this bank. contacts…