Tiimec台中勤美店 - West District

The clerk's service attitude is very poor

The clerk is very careful, the introduction is very good, the appropriate recommendation, I like it very much

The clerk's attitude is very bad I want to ask about the style, but I can’t answer it Rotten to death Will never come again I suggest you don’t get angry, because the clerk is very afraid that you will trouble her

In fact, I don't want to give a star! 5/2 I walked around the counter for 3-5 minutes at about 3 o'clock, But no one is on the counter. The staff at the cabinet next to me kindly told me to wait a bit. And helped to call the person in this cabinet, but it didn’t seem to answer. So I decided to walk around for a while and then come around. Upon returning to the counter, I informed that I wanted to change the watch battery But the female service staff with short hair asked in a questioning tone if she had a warranty card But I really don’t know what to bring to change the battery (I’m ignorant, sorry) Because the watch was the birthday present that my boyfriend brought me to pick in February last year I really like this brand, But the attitude and tone of the service staff really shocked me Why use questioning tone all the time? And the attitude is really impatient... "Did you bring a warranty card?" "So I can be sure that you bought it on our side." "You bought it from the stationery store inside!" "We didn't buy it here. You can't change it like this." Do you really think that the brand should do a good job of education and training? Such a service attitude...is it really okay? I can understand everyone's emotions But this... it's really bad

The attitude of the clerk is very bad. At about 3 o’clock in the afternoon on 5/2, my girlfriend and I had to go to Tiimec to replace the watch battery (purchased at the same store about a year ago, and he was a male clerk with a very good attitude), but found that the clerk was not at the counter, the clerk in the next cabinet I tried to help contact but couldn't get in touch. We would like to say to go around and go back. After 5 minutes, he returned to the original place and told him to replace the watch battery. The clerk (female, short hair, about 30 years old) first emphasized whether he had a warranty card (the tone was already a bit bad), if not, he could not replace it. Later, he wanted to confirm whether At my own expense, the clerk repeatedly emphasized that if I didn't have it, I couldn't change it (the tone became more and more impatient), and some of his words concluded that he didn't buy it at their home without a warranty card, and asked if it was bought elsewhere. In desperation, he could only leave the store with a stomachache. I wanted to say that it would be better to buy it here and exchange it back here, but my good holiday mood was ruined. Troubleshoot the brand manager to strengthen employee training, and don't let the brand with good quality affect the image because of poor service attitude! Shouldn't it be the only way to greet people with a smile? After-sales service, even if the customer forgets the warranty card or the like, the tone shouldn’t make people feel so uncomfortable. (If you don’t have to choose a star, I don’t even want to give it a star)