Timing Technical Co., Ltd.

The GOPRO sent for repair was forgotten by the engineer, and it took a month to call and remember Say that the detection is okay, I have to look for a solution by myself, I have no intention to solve the problem at all The attitude is super casual! The next time you buy GOPRO, never buy a Taiwan Min agent from PCHOME!

Although the Double 12 event is very busy, the service is still very good, very friendly, repair and replacement speed is very fast, praise

Very unpleasant experience The headset suddenly broke after seven months of use! Send them to repair After about four weeks, the progress has been uncertain. The mad caller is not sure every time. It was not until three weeks later that the engineer replied to the goods three weeks ago! May I ask what things I knew three weeks ago to communicate with consumers first? Instead, use uncertainty or not return email! The service quality is very, very bad! ! ! ! ! ! ! ! ! ! Regardless of this After the break, the engineer said that this part is not guaranteed. Although I broke my own under normal use, I also thought it was justifiable and needed an emergency headset, so I promised to pay for the repair. Then I dragged it for about two weeks before I received the headset (the repair fee did not give me an invoice) result! ! ! It takes only two weeks after the parts are replaced and brought back. The same place broke again! ! ! The same place broke again! ! ! The same place broke again! ! ! What should I do this time? Your company has to blame the consumer use problem? Is it a mother who does not control the quality of the products that I represent?

Feeling super bad! To buy Gopro carefully, there are two agents in Taiwan, don't buy it with this agent, call the past bad attitude, but also dare to hang up the customer's phone, the maintenance staff attitude is perfunctory and negative, and sent for more than a week, there is no news at all, I am today I took the initiative to call and told the other party that there was a red light in the corner of the screen of the product. It was not the product itself. The maintenance staff was very indifferent and told me that the product was scratched. It was a human factor. After hearing the whole super fire, the product could not be used for one year. Is there a scratch? The bright red dot of the screen does not go out, and even the shutdown is still bright red. This kind of obvious ambiguity still wants to be concave with the buyer. In the end, it is very reluctant to agree to change the new machine. The maintenance personnel will make up another sentence before hanging up the phone. It’s really outrageous to replace the new machine,,,,,

The younger brother did not comment on such a low score of 1 star, and gave it to Taiwan for the first time... After the GoPro went swimming this summer, the screen could not be displayed. After contacting the customer for a long time, the customer service said that it is faster for the consumer to send the machine back to the company. How can I know that it has not been sent back to the company since then? The customer service said that the engineer should be transferred to the processing engineer. The engineer asked the information and said: "Hey ~ this has not been processed yet"; once again asked about when Momo will start testing him to reply tomorrow; after another week, I feel that it is too long to exaggerate and have to go again. The engineer actually refused to process it and asked me to see if I would send it to another foreign factory for repair...! ! Personally, every job has a hard time and a busy time, so I have not been reminding me; but if I can't handle it, should I ask the customer to contact the consumer again? If there is no power out at the time, is there no interest? ? After that, it was even more exaggerated. After nearly three weeks of wasting, the machine that could not be repaired was not tightened. The upper and lower brackets of the protective case of the machine were all squeezed and broken! ! ! I believe that consumers are very fond of every item around them, but it is not difficult to see that the handling attitude of the agent is quite casual! Sorry, I can't recommend your company service. I hope that your company can improve the service quality and keep consumers from losing.

The service attitude is super good, solve the problem for the customer, the delivery speed is fast, the next time I want to buy related products, I will definitely consume it again

Gopro has two agents in Taiwan. Don't buy it with this. The after-sales service is the same. I bought two agents Gopro in the same week. I just happened to have two GoPros in a year. There were cases of crashes. I asked the maintenance departments of the two Gopros separately. The maintenance department of Zhongxin agents had a good attitude and tried to provide three possibilities on the phone. Let us first try to see if we can improve the crash. In the situation, after the final test, the same situation still occurred. Zhongxin Company asked us to send Gopro back and exchanged a new Gopro for me. And this agent, please send me back, said that I tested many times, there was no crash, the representative did not fail, and then sent back to me as it was, wasting my time waiting for a week, then The same did not solve the problem, the maintenance department's attitude was negative and did not find out the reason for the crash, so how do I know if I will post the video again, please think twice before buying! I really don't even want to give Taiwanese technology.

I bought the gopro represented by the company last year, but the screen went black after less than a year. Then the agent used the firmware update method during the warranty period, but it didn’t turn on after a while, but the warranty period expired. Go online to see another one. The agents in the two agencies are directly renewed within the warranty period. In the end, they can only choose the old-for-new plan, but the price is much higher than that of another agency. It is recommended not to buy the gopro of this agency. machine.