tixCraft Inc.

The customer service call reached the end of the world and finally got through after a long wait, and then hung up directly. I really want to ask if there are only one or two customer service personnel in your company... Does the customer call cost money? a word rotten

His customer service line is fake, right??? I have made more than 10 calls a day for five consecutive days and have not been connected once. If I want to refund a ticket, I will handle it according to their procedures, but the result is nothing. Is this company a fraud group??? ?If I can't get in touch again in three days, I can only go to their company in person, or I will call the police...

In the future, I will not order from this platform again. The customer service cannot get through, and the attitude after getting through is not good. The problem is caused by your company. Why vent it on consumers? 1/5 sent a letter stating that the refund is 20 working days, and the website wrote 40 working days, which is obviously unclear, and it is no different from a fraud group.

The refund system is really bad. Tickets will be refunded within three days of purchase, and no refund will be given after that. That’s fine. Now I’m worried about the epidemic and want to ask for refunds, but I don’t give some flexibility. I can only let fans absorb it by themselves. As you can see, many people are really worried. . . . .

If the customer service manpower cannot solve various problems of many large-scale concerts, please do not answer this kind of CASE. The customer service phone has been on the phone for a week. Later...then automatically hangs after 10 minutes. Is it when everyone doesn’t need money for phone bills? I won’t go into details about the problems you encounter. If your company can’t solve it, please outsource customer service! If you just want to sell tickets and don’t want to deal with follow-up problems, don’t contract it, okay? No That ability to take big cases there.

The long-awaited Zhang Huimei concert But the epidemic is really too serious to refund the ticket The concert also said that due to the serious epidemic situation, tickets can be refunded on the same day When I arrived at the scene, I said that the use of art fun rolls will be refunded in full. The epidemic is suddenly serious, and there is no response to the return of the leaflet It also makes people take more risks Finally can't go back It's really frustrating to have to pay for a concert without seeing it! ! ! The process from ticket grabbing to epidemic refund is messy There is no complete package for such a large concert Just thinking about making money, not thinking about fans at all really exaggerated not worth a star

Due to the continued outbreak of the epidemic, I booked 4 tickets for Zhang Huimei's concert with my friends. In the end, for the sake of health and safety, I had to refund the tickets... The organizer stipulated that the tickets must be refunded on the spot, and I took the risk of infection and went back because I asked friends for help. I don’t know if it’s useful to buy art fun coupons. Another friend and I went to the scene to refund two tickets each on the same day, but the order numbers were the same, and we didn’t receive a refund after a long time~ Called the customer service and said that there will be no refund because they are not written together on the same order, but they said on the matter that the whole order was refunded, and we did refund the whole order, but it was written in two pieces, so it didn't say that we should renew it. Fill in a correction opportunity? Is it too bad to make rules unilaterally and not in line with the principle of consumer fairness? It's sad not to see the concert, and finally eat our money directly? Will consumers want to buy again next time with such a treatment? Sucks!