Togo

I just bought milk green. There is no milk or tea taste like water. The cup is sticky.

Tea drinks are delicious?

Poor service attitude when drinking tea

poor service attitude

As a frequent customer of Tenren's tea, I have to buy Tenren's tea wherever I go. I have bought many of them. Only this branch has no item stickers attached to the customers directly. After drinking it, I found it was wrong and hoped to replace it, but I had a bad attitude. Did not say to take the drink directly, impatiently gave the correct drink and then turned to busy himself. The good drinks were disappointed by the poor service attitude of the staff. Will not spend in this branch in the future.

Good brand and tea, poor staff and training, overall a very bad experience. Our consumption time is during non-peak hours in the afternoon on weekdays. We did not wait for drinks and the clerk at the checkout did not tell us what it was. There were only our group of guests before and after waiting for the drinks. After the drink was ready, the clerk whispered a number while wearing a mask, but because 1. No number/item was posted on the drink cup, 2. The clerk did not tell us what the number is. We asked the clerk what the drink was After it was not ours, the clerk just glanced at us without giving a clear reply. As a result, I realized that the drink was not ours at the first sip, and immediately reported it to the clerk. The clerk had an extremely bad attitude. Standing in front of the counter, looking at us coldly, he looked up and down, and asked my wife to pull up the straw, grab the whole drink, and violently tear off the sealing film and then dumped the whole cup. There was no verbal communication. Later, other clerk came to treat the aftermath, redo a correct drink, and first asked the wife to take the straw that had been drunk, and then gave us a new one (wrong tea contains milk, we ordered It is pure tea). I have also worked in the service industry myself, and I can understand that it is inevitable to be emotional at work. But the crux of the whole thing today that makes me feel bad is that 1. There is a problem with the service process of this branch (I don’t know my number after ordering, there is no sticker on the drink cup, and the clerk gives the drink to the customer. Inquiries are not given a positive response) 2. The female employee (about 160 in height, with dyed hair, and thick false eyelashes) had an extremely bad attitude. When we all actively asked to confirm and did not respond positively, we used another "Why do you guys" afterwards. When facing customers with an attitude of "don't see clearly before drinking", every move can make customers feel her strong anger. I want to say to this employee, "Please, the customer doesn't owe you anything. You came to work and didn't help the company to make money and wasted a drink. You owe the company a lot. Don't be upset, don't put your fault on others." I will continue to support this brand, but I will never go to this branch for consumption in the future.

The quality of the staff is really poor. The person who orders at the counter has an impatient tone and a cold attitude. 12/18 afternoon session

The man who ordered the food was not an ordinary Lei. When ordering, he said that Pearl would have to wait for 20 minutes. As a result, after waiting for 20 minutes, he went back. The lady who brought out the meal directly said that it would take another 15 minutes to cook the pot. Therefore, it is not 20 minutes at all, but more than 35 minutes. There is really a lot of room for improvement in the work ability of the clerk. It wastes the time of customers and makes people feel that they are playing tricks.