Toyota

I have to wait 3 hours 15 minutes late...

good service

Today, on June 04, 2020, at about 4 pm, the car was suddenly unable to start in the parking lot on the first day of Wanhong Haihong Hotel. After contacting by phone, your company immediately dispatched staff to deal with it. I really appreciate the very considerate and prompt service.

This maintenance should be regarded as the fastest, there should be reservations and differences Fortunately, during the waiting time, there are also attentive counter girls who will hand over snacks and drinks

Please strengthen the professional training of "Chen * Rong" commissioner! At 10 o’clock this morning, Commissioner Chen Rong asked us to wait until 12:30 in the lobby. What’s even more exaggerated is that Commissioner Chen had already "required" to finish the lunch (and we waited hungry ), I thought of "we and the car" when I was full, immediately put away the lunch box and drove the car over. What's more, she insisted that the car had just been maintained and "washed" without saying a word of apology. She also asked us to score 10 points in the satisfaction survey, which is too exaggerated. I heard other commissioners whispering that the car was ready a long time ago, but she forgot. The point is that when the car is delivered, the body is still dirty and there is no drop of water left at all. It does not mean that the car has just been washed. Too bad! Is the lunch too delicious, forget that there are still customers waiting for the bus in the lobby. We have always been satisfied with Toyota's service staff, and then we will buy a car at Toyota again. I didn't expect to have such experience