Toyota

Buy a new car, full moon, the first maintenance today, the reception lady is kind, cordial and friendly, the lounge area is spacious and comfortable, there are magazines and magazines to see, as well as car wash services.

Today, I returned to the factory for 2 hours due to the car factory’s recall of replacing airbags. Mr. Yu, the engineer, helped to inspect the car very carefully and took the initiative to help repaint the slightly scratched parts of the car. He was very polite and had a great service experience. Mr. Yu's service attitude is worthy of recognition and praise.

My first car, Toyota Collora, has been in operation for 21 years. During the 21 years, it was maintained at the original factory. Most of the time was maintained at the Taoyuan Service Factory. It should be more than fifteen years. Service plant for maintenance. The two maintenance plants are quite close, only about 1.6 kilometers, and the service priorities of the two service plants are not the same. There are many engine technicians in Taoyuan Service Factory, and more maintenance vehicles can be provided at the same time. In addition, Taoyuan Sales Office is also in the same place. Most new car owners will also choose to maintain in Taoyuan Service Factory. But because there are many maintenance people, sometimes the time is not very good. Taoda Service Factory has a service that Taoyuan Service Factory does not have, that is, sheet spraying. All accident vehicles must be repaired here. Of course, general maintenance and repair are also provided here, but the number of service vehicles that can be provided at the same time period is less than that. many. Basically, the services of the two maintenance plants are very good, maintaining TOYOTA's consistent high quality. The main reason why I changed to Taoda clothing factory for maintenance later was because the time here was relatively good, and then because of the more interaction between people, every maintenance is like visiting an old friend. Today, I came back again for routine maintenance. The customer service staff found that I had a laptop, and I put the WIFI password note paper on the dinner plate. After the coffee was finished, I asked if I wanted other beverages. Other services are basically the same, here is a little more attractive.

Entering the factory for maintenance, confirming the maintenance time that can be arranged, and also clearly and repeatedly telling me that the car will be used on a certain day. After the evaluation of the depot technician and the receptionist, they all said yes, and we should call at noon the day before picking up the car to confirm, but the result is still not as scheduled. Pick up the car, if this is the case, then just say no, we will also delay the date of entering the factory for maintenance, which is so inconvenient for customers! Just change the name to the repair shop, where is the service?

Was bumped to the appraisal, the service is very good

20211225 visit again The repair part was delayed due to the last scheduling problem Feel bad today 09:23 Arrive and explain after the event that you have to wait until the afternoon Why didn’t I complain twice now? Processing takes up to 4 hours Afterwards, I said as early as possible Is there a little earlier This year the new car was "hit by the car in front" and came here The "Taoda Maintenance Factory" behind the used abc car The environmental design is the same as the general maintenance factory There is only one service staff at the bar The service is as good as praise~ Today Taoyuan Institute did not communicate well with this place So wait for next week to deal with (maintain first today) There is a little improvement: The fragrance of the environment is too strong, it is recommended to lighten it down