TOYOTA 文雅服務廠 - Section 3

Because the auxiliary battery of the car parked in the underground parking area of ​​the office was troubled by the lack of electricity, they called the Wenya factory that was usually maintained early in the morning. In addition to quickly sending a friendly and professional Mr. Lin to assist in receiving the electricity, the car was moved out of the basement, and more When I made an appointment, I assisted in changing the battery quickly, so that this diesel trolley, which had not been changed for 7 years, came back to life. I am very grateful for the quick resolution of the troubles of the customers. From the high-quality services provided by Daya and Wenya factories, I have promoted Toyota a lot. In the future, I will give priority to this brand of vehicles when buying cars.

The environment is bright and clean. Come for regular maintenance. When someone sits in the seating area, a service lady comes to ask what drink to drink, very kind. Although the toys in the children's playroom are second-hand, and the degree of preservation of the toys is good or bad, it is a pity that there are many books in the children's collection, but the round table is removed. Remember that the table was still there when it was maintained six months ago. Just look around the new car when it's on the market, open the door to try it out, and there will be no business people watching around, which is quite easy. There are quite a few kinds of small things in the cabinets. You can buy them with cash or exchange them with TOYOTA points. One point can be discounted for one dollar. This time I changed a lid.

The price quoted by the service factory is not honest, and the maintenance will be irrigated. If every time he pays the bill, he will irrigate more and more water. He did not explain it to the customer beforehand. If there is any sincerity of apology, they all think that the guests will not check. Will not come back to this service factory for maintenance in the future

Great maintenance and reception Only the fat boy at the counter Less than 20,000 new cars are driven a year own oil It's hard to pour water to four or five thousand What is the new car to be checked? Check your quality is poor? Not so for performance treat consumers as plates

Toyota Wenya factory, whether it is service quality or maintenance level, are very good! Really sure! However, here, I would like to express my special thanks to the sales staff - Mr. Zhang Hengyu. My Toyota car has been driving for 5 years. Every time the car breaks down, whether it is regular maintenance or being hit, Hengyu always helps me deal with it right away, and never disappoints me; I am very grateful to Hengyu, even though I have troubled him for 5 years, his service quality has never been compromised. In short, I am very grateful to Toyota Wenya Factory for having such a high-quality salesperson who treats customers as family!

The indoor space is spacious, clean and bright, and the service lady is kind. I have returned to the factory for maintenance 3 times. The business in the factory is Bingxuan. The service is attentive. Every maintenance time can be reserved as scheduled. Even minor scratches are intimately sent to the paint pen ?, the car recently After being injured, I can check it carefully, remind me of precautions, buy a car and find Bingxuan, after-sales service is excellent

Wenxin Service Center has a thoughtful service attitude, good scores, and good attitude of maintenance personnel. There are many types of cars in the exhibition and sales center, and the light is bright. The only downside is that there are a lot of mosquitoes.

5/5 I accidentally hit the rear bumper while reversing. Because of the Type B insurance, I went to Wenya Factory for an accident, filled out the form on the spot, left the car and went home The next day, the car was towed to the Daya Sheet and Spray Center for evaluation and maintenance. In the afternoon, the commissioner of the Sheet and Spray Center called my wife, only to explain that the silver trim was short of material, and the completion date was about four days, and the car could be picked up. I waited until the call on 5/11 to pick up the car. On 5/12, I went to pick up the car and found the black plastic plate on the tailgate. The scratched part has not been replaced. The place where the red circle ⭕️ is in the picture below, the silver decorative version is out of material, so it is still Install the old one first, the only thing that has to be repaired is the black bumper body. I asked the on-site specialist and kept saying that the insurance had not been checked, so I did not do maintenance. I have other things to be busy at the moment, so I left the phone number, signed the work order and left first. After I got home, the more I thought about it, the more wrong it became. There was no question that Type B insurance could not be verified. I asked about the business of buying the car at the beginning. After confirming the business with the insurance company, I called back and said that it must be verified. I didn't wait for a reply from the Wenya factory commissioner until I got off work at 5:00 p.m. on 5/12. My brother, I called the Daya Sheet Spray Center and asked why I didn't inform my wife about the maintenance details when I made a quotation. ? Since there is no replacement, why didn't you call to inform me? Is there any problem with the horizontal communication between the sheet and spray center and Wenya factory? When asked, the commissioner has been apologizing, saying that he will definitely call again when the parts arrive. A week later, on the afternoon of 5/19, I received a call from the sheet metal spray center. This time, another receptionist was replaced, and he said that the commissioner who contacted you last time had left, and then I mentioned the silver decoration version to me. The material can be replaced when it arrives. Later, I asked whether the black plastic plate on the tailgate could be replaced. He said that the replacement was written on the last work order. Was it not replaced? I really thought it was unbelievable at the moment, and it took me a while to explain, and the other party agreed to help me call for material maintenance. 5/20 The business of selling my car again helped me to call the sheet metal spray center to confirm the condition of the parts, but the commissioner was on holiday Before going out on 5/21, I called the sheet and spray center again to make sure that the parts arrived before driving to the sheet and spray center. The commissioner who received after arriving at the scene came out with a bumper accessory that had been replaced. I was really stunned. Now, the commissioner looked at the car and went back to check the computer. After confirming that the plastic plate and silver trim to be replaced were really in stock, he told the younger brother that it would be completed in an hour. An hour later, I checked the condition of the car again, signed the work order again, and ended the car repair.