TURBO TENT - 永泰戶外股份有限公司 - Tucheng District

I bought a turbo tent 270 tent for the 9/9 promotion. The two pull tabs were broken when I used it for the first time on 10/10, so I could only go home on the same day. After contacting the seller, please send me back for processing and 10/14. I said that I received it on the 19th, and then I had to transfer it to the original factory for repair. Then the original factory had to wait for 1-3 months because of the serious shortage of maintenance personnel. Distributors, in the end they kept hitting the wall and asked me to send tents to them first! It turns out that this is the quality and service of MIT. People who want to buy trouble think twice,

Turbo won the Red Dot Design Award The fast patented skeleton structure is what attracts me the most In terms of after-sales service, I can really say that the text has no temperature, so you can call the company directly, and the customer service staff will quickly help me solve my problem

They will never buy things from their home again. If you want to buy things from their home, consumers had better pray that they will not go to repair, otherwise they will really get angry! The attitude is negative and unable to communicate, which is really flattering.

Can't wait for maintenance, buy parts directly, customer service answers all questions, solve all troubles on the same day, look forward to the next camping.

MIT tents have after-sales service. Because the nails on the outside of the tent are pulled and ruptured, they are repaired under warranty, and only 600 inspection fees + 150 shipping fees are charged. The service is cordial. Give five stars

11/6, 2021, although Lai’s official website is not very easy to use. I also repeated the application for repairs. I originally thought that I might not be able to catch up with this month’s camping. But the official is very sincere to help with the process. Many repair technicians are fortunate to be repaired?‍?The technique is very good, and I sent the tent back to them sooner than I expected. I will send them a little time, otherwise we will not repair it. Thank you.

The tent is of good quality, the customer service is professional and enthusiastic, and the MIT factory has good follow-up maintenance and repair technology. I like it very much.

I rented Adventure 300. I first watched the video and thought it looked very simple. After I got it, I found that it was not as easy and freehand as the video. The experience of building it myself is that the stretchability and structure are not as stable and smooth as the video. I was originally alone. During the construction, it was only four people who worked together to succeed. The olive head came out and the connecting rod was constantly locked in the middle. It just collapsed. Relying on Luyou to help me get back and smooth the connecting rod together, these are definitely not done by one person. The very experienced Lu friends around me said that they have never encountered such a difficult setting. Maybe I rented a tent king. It is recommended that those who are interested can go online and study the evaluation first. In the end, the customer service deducted the maintenance fee when I sent it back (because the olive head came out and the connecting rod was locked), but now I have repaired these two items according to the procedures in the manual, so that I can build it successfully, and maybe it will come loose after I put it away. Lock it up....fine, just learn from experience, this tent may be very fateful or only used by very smart people, and I share it here for your reference. (After all, it's a Taiwanese brand that can't bear to give one star) Reply to your company here: First, I have always been suspicious and resistant to your company's statement that a part of the deposit should be deducted, but the deposit is in your company's hands and the evidence has not been clarified (I thought your company would reply on Monday). The deposit has been deducted and I received the invoice after deducting the deposit on Saturday. I asked your company to provide photos of the repair damage again on Monday, but your company did not provide updated photos, the deposit has been deducted, and I am also in a passive state , forced to accept such treatment. second, I paid great attention to the words used in the presentation process, and did not state any false information, nor did I have any comments on the customer service part, but purely shared the real experience and experience. I deeply regret your company's subsequent handling, and I will also reserve my rights to your company's allegations against me.