Union Bank of Taiwan

The service is really bad... Eye-opening... No wonder the score is so low... If you can go to other branches, go to other branches

The guard service is very good and helpful But facing the clerk on the left side of the counter at the door, the attitude is really not very good It’s the same every time, the bad service attitude gives people a bad impression...

Generally speaking, the number of branches of the Commonwealth Bank is small, and their coverage in the corporate finance or consumer finance markets is conservative. This store is different. There are a lot of customers who come to the counter and there are many customers who use ATM. It can be described as busy. Because there are many customers coming to the closet, I can occasionally hear that guests are on the sidewalk at the door. They may talk to family, friends, customers, talk about money, talk about right and wrong, and talk about business. .

This bank is probably the worst service attitude I have ever seen. I have a disgusting face, and I have to answer customers’ questions impatiently, and I have been there many times, but the service staff on the left has a bad service attitude. Really It's a different level from the opposite China?

Friendly service, bank employees want us to write in Chinese writing. Many of the queues are also ...

Although I had already made a complaint call two months ago, I saw that I had to go to buy an invoice next week. My heart was really heavy and I couldn’t help but leave a message. Do not accept more money, do not want to spend 5 minutes to talk to our company about the amount, no half sorry, just leave a sentence on the phone: "Well, you will give it to you." Just hang up. Whose fault is it? Is it right now that people who do wrong things are tempered first? In the end, although the money was brought back, the attitude of the staff was to use charity, as if our company had found a few dollars for a few dollars. Ok, it happened once, but when I went back to buy invoices two months later, the ability of the staff to remember hate really opened my eyes. I left the computer in front of me and asked me to forget the amount and leave it. I am standing in front of me and directly criticizing our company for buying too many invoices. What kind of invoices does our company buy to do for you? Even after making a phone call, the bank supervisor immediately called to apologize, but the employee who did the wrong thing from start to finish did not appear. It’s amazing, your branch’s care for the staff is simply moving and clap your hands. I don't want to write about this wonderful ticketing experience to share with you.

The service efficiency is extremely low. The average waiting time is more than 20 minutes. Unless you need to handle the counter service, do not come to the mansion branch. There are many customers, and only 2 counters are opened to serve customers, and there will be no adjustments to opening more counters to relieve customers' waiting time.

It takes 40 minutes to open an account. The second group of account opening customers arrives in about the same time, and the second group will open an account in 80 minutes! I can understand the time it takes to open an account, but I can't understand. At first glance, there are more staff than on-site customers. Even though there is only one account opening service counter, none of my colleagues are willing to take the documents and let customers fill in first, saving each other's time. I feel that your bank does not welcome customers very much.