United Bank of Taiwan Shuanghe Branch

Bad enough

When I happened to come to the nearby payment in the past few times, the sister who helped me with the payment business was very punctual.

Today, I went to the branch here to cancel my account, but I didn’t ask for a certificate to confirm my identity. Then, because my original seal was missing, the clerk told me that I had to change the seal before proceeding. The fee for changing the seal was 100 yuan. I want to say forget it and pay for it and finish the job. The counter asked me, do you remember the password? I said I don’t remember. (After all, I haven’t been in contact for nearly 10 years) Then a seemingly senior clerk came out and told me: because your account has a balance of 7 yuan, it can help you remit money to another bank’s account, and you have to collect 35 yuan in wire transfer. May I? I asked her if there was any other way: the clerks categorically said: no I am dumbfounded... why should I spend another 35 yuan for 7 yuan? Tell me at the end, unless I go to the original branch. What are you doing? ! I spent so much time cooperating with this and that, but it still failed. Why didn’t I just talk to the original branch at the beginning? ! Is your branch in hello? P.s. In the end, I didn't want to stay any longer. I turned around and left. I also forgot to write down the name of the clerk. There was no way to complain, but the experience was really bad.

Today, the family paid an extra 3,000 yuan for errands, but the clerk did not respond at all. It was after the family remembered that they wanted to take it back... Doesn't the clerk look at the banknote counter after counting? How can it be? It feels terrible. Customers will be asked to make up for less money, and more money will be taken away directly? I will ask my family to complain, but you really have to pay attention to counting at the counter, and don’t be afraid to let others wait... I really did not expect that 3000 yuan would encounter such a thing. I hope that your company can strengthen employee training to protect itself and protect the rights and interests of customers! Don't have this situation again, I'm really scared!

It takes almost an hour to change the documents... And then there is no chair to sit and just stand and wait

I made a deposit at the counter today, and handled online banking and securities deposit enquiries by the way. I am grateful to Mr. Qiu Shizhe at Counter No. 7 for his patient explanation and assistance. He is really a role model of the staff ?

The service attitude is poor, extremely unprofessional, and every question asked can be answered. If the assistant is too lazy to get up, then don't come to work at all. A simple question, as far as I can tell, he can use the computer to inquire about the affairs, but pretend to be stupid and pretend not to know. I don't know how this branch trains people. I hope you can improve.

I changed the phone number and changed it to half, if I didn’t finish the counter, the counter said that I was busy and I would be busy with another customer. I looked left and right at the bank and there were 1-2 customers. How busy is it? He also asked other colleagues to take me to the back to use it. Did I not draw a number card? This kind of service, I really have no confidence in applying for a credit card. Even if the card comes out, I still consider whether to use it or not. I count down in the banking service.