UPS 台北內湖服務中心

寄送物件3次完全沒通知，只有在信箱發現一張小紙條也沒名字跟任何資訊，第一跟第三次是連有來都不知道，然後就莫名被退件要額外再付運費。 打給客服說 1. 不能留名字 2.不通知警衛室 3.不能打電話 4. 沒按電鈴 請問我到底要如何知道要收件 客服沒有要處理，只能藉由此方式

店大欺客！ 這家公司僅僅是台灣的加盟UPS的店，我從洛杉磯寄回一些保健品給我的年邁的母親，一早她收到電話要將貨物稅 NTD 2,854元台幣準備好，我獲知，打電話到台北公司要求付款但給的答案是轉帳到匯豐銀行，但這位自稱主管的男性一問三不知！我從洛杉磯匯款回去需要你銀行的住址？ 不知！Swift Number? 不知？ 我可不可以用信用卡付款？ 不可以！沒收到錢不會交貨！ 既然是美商為何不收信用卡呢？ 既然是主管為何國際匯款規則都不懂？ 快遞員態度非常的優秀 10分 TEL 8245-8862 自稱主管的這一位零分！ 做一位服務業的主管是要幫客人解決問題，而不是把問題丟給客人！ 還有我在電話中明白的說是要找一位林小姐，而你霸著電話！ 你懂電話禮節嗎？ 我很在乎！更生氣！ 因為收件人是我的親娘！ 台灣人的惡劣，卻沒有中國人的禮節 UPS 你們後來又寄了一張發票，為何這金額都兜不上？ 強調貨到只收現金，我10分懷疑你們有逃稅的嫌疑！ 反正UPS你們客服就是：Upset Person Service 必須客人服你們！沒關係該付的錢我會付，納稅是國民的義務與責任，我會向國稅局檢舉！ 很多網評寫 大哥人很好，難道你們是黑道組織？

服務人員雖然看起來酷酷的，其實很多大哥都挺熱心協助寄件

客服人員態度極差，打電話都不接，處理事情的方式混亂且極度不負責任拖拖拉拉，要我們提交的文件也是在第一時間處理，但過去了兩週都沒有回覆，

能不用這家就不要用。非常不推這家，能用DHL FedEx EMS都比這家好，他們有更種增加收費的方法 收到貨半個月後還會寄帳單來收錢。 第一張想說算了問客服後繳清也和客服確認後說除非有問題不會聯絡我。 結果過兩天又收到第二張帳單。。。而且還是同一遞送單號的包裹，inovice上名目相同但是不同價格。。。

Nice services, kind staffs and detail instructions for package sending.

Disgusted by the lack of transparency when it comes to extra fees. Invoices are sent without informing the receiver electronically or other means. When I paid the Import fees and taxes for my package, I expected it to be paid in a one time transaction but this is not the case and they sent me an invoice for 'Extra Fees' that I had no idea about. I am highly disappointed in UPS and I will avoid using your services in the future. Take your business elsewhere and use other courier services.

Never could an experience be even worse than having UPS as an international shipping choice. Package got lost and delayed for weeks, ridiculously overcharged three times the price. Unhelpful and time wasting phone call service with poor and irritating communication skill. Following is my personal experience with UPS: My package was shipped on 8/11 and lost for more than ten days. After spending tens of hours emailing back and forth with UPS US and UPS Taiwan, calling UPS delivery agency, and live chatting on the UPS official website, I finally got my package found on 8/27 and delivered to my place on 8/31. (According to the UPS official website, package having UPS worldwide expediated plan from US to Asia will be delivered within 3-5 business days.) Months later, I received my invoice on 10/15, mistakenly stating my package 17 lbs, which only contains 4 A4-size papers plus one empty envelop (less than a pound), and charging me $291.78. A call was made on 10/17 to the UPS billing team, the first agent was unwilling to adjust the fee and requested me to prove that my package was less than a pound through the call. How do you prove that? I did provide my tracking number to the agent; if s/he was not that lazy, s/he could easily find the “Proof of Delivery” on the official website clearly stating that my package only weighed “1 lb.” Yet, the agent just didn’t do that and refused to make an adjustment to the bill. I made a call again on 10/22, and eventually had my fee adjusted; yet still way more expensive than the quote approximately $85 I got on the UPS quote page. UPS still wants to charge me $126. Because of her poor communication skill, the agent irritated me so badly and I asked her for her name and ID number for filing a complaint against her. The agent refused to disclose her name or ID number. Never did I receive any apology from any of those UPS teams for having so many inconvenience, aside from UPS on Facebook. Sick! Okay, UPS, I will pay this bill, but I will absolutely share this disastrous experience online and share it with all my friends and families as well.