Van Cleef & Arpels (Taipei - Taipei 101 Mall)

勸大家不要來這裡買 櫃哥都會用哄騙的方式讓你買跟妳說不喜歡可以退換貨 結果要換貨要換另一個款式 他說要等四個月 我們也說好可以等 他說可以 等了一個月問他到了嗎 他竟然說不能換他以為我們是要再買一條 這櫃哥真的令人問號 完全在耍人 去做詐騙集團比較適合你

未來想入手一條vca項鍊，很幸運被Ivy接待⋯雖然只是先做功課還沒決定要買還是預購限量款，但很滿意這次服務！

當天是臨時靠櫃，但客人很滿只能候補等通知，剛好在我們正準備回家時接到櫃上的電話，SA Angel蠻親切的，也介紹的很仔細，終於選到我們喜歡的對戒，讓我們順便幫懷孕不方便出門的朋友把想看的東西也看一看了，推推

Nice service

yes

I fell in love with the Alhambra collection, and the service is very nice. Definitely I'll come back again.

Hi To Whom May Visit Van Cleef & Arpels 101, My Fiancée and I had walked in to look for a bracelet. We were excited as this is our first time decided to get a luxury bracelet for our wedding. However it turned out to a disappointed experiences with VCA 101. “I strongly encourage to purchase from Van Cleef & Arpels Taipei Sogo Fuxin Store which I had a very pleasant journey by far.” I would like to express our feeling with a customer journey offered by Van Cleef & Arpels- a heart broken one- this has absolutely against the elements of VCA’s brand mantra which have ever being conveyed to us. Last Sunday, my Fiancée and I have visited VCA 101 branch, over the entire customer we have been reminded by the sales Chia Hwa(佳華)on a very cold and ironic tone. As my fiancée and I are looking for the item Sweet Alhambra bracelet, she mentioned that was out of stock which is extremely tiny small, May I kindly know is this a customer experience that VCA has been pursuing ? We now have learned that what is a disappointed customer experience would be delivered to through sort of the this manner. I am happy to re-rate the stars if the store manger has undertaken sort of customer experience training on how VCA deliver a professional experience. Kind regards, James James Pan

Received a bracelet from here last Oct as a bday present and I noticed there were a some air lines in a few links of the bracelet. When I brought it back to the shop, the male supervisor was not very friendly and they said they needed to “send” it to the local repair center. It took them 4 weeks to get back to me and the answer was that it was “normal” according to their quality standard. Feels like their craftsmanship and service has gone down. I would go to the other boutiques at Bellavita or Sogo where the service is better and they would not try to sell you less than par products.