VFS Taipei UK-New Zealand Visa Application Centre - Xinyi District

The worst visa application experience I could have ever imagined. I applied for the UK student visa on the 19th of July and was told that I would receive it in 3~4 weeks. A friend of mine who applied on the same date as me received his about 2 weeks after his application while mine is still nowhere to be found. My flight IS LITERALLY NEXT WEEK while no one at the center or from the UK side has any info on the progress of my visa. Both the Taiwan and UK side referred me to each other and neither seems to have a solution to the problem I'm facing. The staff from the center keeps on comforting me by saying that this is an issue they face every year and that I am not the only student whose visa application got delayed. Well, if this is a problem that happens every year how about try to solve it instead of letting the same problem affect more people? Also, if I was told to apply earlier I would have, they were certain that I could get it in 3~4 weeks so I listened to them and waited patiently until I realized this waiting was not going to end. I tried calling, emailing every contact in the center and possible contacts from the UK government but all they told me was "sorry we do not have any info on your visa application process". To be honest, at this point I'm not even sure if my visa and passport is lost or what. They could have set up a tracking system for students and other applicants to track the process of their visa instead of having to wait and not knowing whether it is ever going to come to an end. Another student that was next to me when I visited the center myself to ask about my very delayed visa, said that he applied on the 21st of June and still haven't received his visa after two months. I asked if the same situation might happen to me and the staff told me to "please not say that", as if it wouldn't happen if I don't say it? In conclusion, the whole visa application process is very messed up, no one seems to be responsible for anything, if your visa is delayed or nowhere to be found all you can do is wait like a fool and it's just on you and your bad luck because apparently there is nothing they can do :)

Very good staff , especially Evin ,she is very kind person!

Easy to find location. I reached the place by walk from Taipei 101 MRT station.

I made an appointment at 09:20am online and arrived at 09:00 ,however, there is no officer inside except the security then. Just keep waiting outside more then half hour.................what an incredible experience!!!

The staff in there are always friendly and helpful. Been there for multiple times and I'm always pleased with their lovely help!

Danish Visa Office is a pain to deal with and the security just get inside the office is ridiculous. The staff have no idea what they're doing and it's just not up to standard.

I even scheduled my visa to canada, The nice treatment of the employees, and the speed of processing the documents, 100% satistied. EVIN and ANNIE were so patience, warm and kindly helping me complete the process.

EVIN and ANNIE were so patience, warm and kindly helping me complete the process. But HENRY shows no patience and warm. I'm so surprise it's seems not training by the same way. I couldn't have ever imagined. He needs to improve his service a lot. Even the security guard was super supportive with great warmness, checking for the documents and proof of appointment.