Volkswagen 福斯汽車台中環中服務中心

The attitude of the service staff is quick to solve problems

The maintenance and repair requires the customer to call and ask the progress to inform the progress. If there is no active call, the progress will not be notified at all (when the time to enter the market, when the insurance needs to be surveyed, etc. are not proactively notified), the customer can only be stupid. Always wait; there is an appointment for a scooter but the person contacted does not know it at all. The scooter model obtained is not the same as the one that was booked at the beginning. The reception staff of the entire maintenance plant is ridiculous and offline. There is also a relationship between the warranty and the warranty. I do not want to enter the factory at all.

When you enter the office, no one will ask you what business you want to do, but they will meet you and continue to do your own business. When driving a car, a middle-aged female business asked me if I was buying a second-hand car. After asking, she sneered and felt despised. I can't control your class distinctions, but what I want to ask is, the same is your own car. Isn't the second-hand car a Flowserve car? Even if I’m not your first-hand customer, but if I think it’s easy to open, then if you consider that Flowserve is full of such snobbery and substandard employees, just like the troubled Kang Xuan now, who dares to risk spending money Find a good and bad brand.

Today, I agreed with the sales staff to enter the factory for maintenance at 1:30 pm! We will arrive at 1:30 pm on time! There are vehicles ahead and have to go to the maintenance entrance! So waited a bit later! But while waiting, the salesperson surnamed Zhang did not come out to see if we were there! Or we called him and said we were outside! Then someone from the car factory came over! At this time the salesman also appeared! Please get off! Said to wait in the waiting room now! My husband and I waited in there for an hour! No one from the factory showed up! The salesman did not show up either! And we look at our car outside from time to time! Still outdoors! Haven't entered the factory for maintenance! Later, after waiting for more than an hour, someone from the factory came in! Show us the maintenance quotation! Said to change the oil + wash the car! It will take at least two and a half hours to get better! We were dumbfounded! Because we still have things to do later, we gave up waiting for maintenance! I just thought what were you doing after waiting for more than an hour? And not even the most basic glass of water! Finally... we said we don't have to wait! The person who maintained the car took the maintenance quotation and went to the salesman who originally bought the car! After that... my husband was outside and told the car maintenance man if he could ask the salesman to help us maintain the car. Factory? ? The person who maintained the car immediately refused and said, "He can't do anything (sales surname Zhang)" and the point is that when he bought the car, he told the sales clerk that he could trouble him to come home and take the car to the car factory maintenance! At that time, the salesperson also agreed verbally! I feel that after buying a car the same way before buying a car is another attitude that does not want to be responsible for service! Terrible!

The environment is comfortable, the business is very friendly, and there are also beverage biscuits to eat while waiting for maintenance.

The service specialist is very kind and can help solve the problem. The fly in the ointment is that there are a lot of cars now, and it is difficult to help deal with temporary problems immediately. You need to make an appointment first, and hope to add a repair service center to ease the maintenance of a large number of vehicles.

Friendly service, neat environment, coffee and toast, home away from home

This location is convenient for parking, the service staff are friendly, check the car very carefully, and will not replace parts randomly, but unfortunately the cost is high, there is a VIP reception area, you can order refreshments, free of charge.