Volkswagen 福斯汽車 高雄太古民族服務中心 - Sanmin District

The hardware and software service is terrible! Soft power: The service staff in the customer rest area is busy swiping the phone, and the waiting customers are also impatient and quickly go back and swipe the phone after asking for their needs! Hard technology: The maintenance is not evaluated against the actual condition of the customer at all. The car is a new car that has been delivered for 4 months, but because of the large number of kilometers driven, the maintenance is very fast when it reaches 15,000 kilometers, but the actual things that need to be replaced are only oil. Indeed, this is a standard replacement requirement. Therefore, the 4-month new car maintenance costs tens of thousands!!! The FUCHS press release and the president of FUC in Taiwan can use flexible maintenance. Now they are all long-lasting oil products, but when you drive in, you will be charged for your money. The so-called computer The data is just talk! The maintenance factory really has "heart" to re-evaluate the condition of the car, and it is better to collect money, whether you really need it or not!

On the first day of 2022, I headed south to Kaohsiung. Before leaving from Taipei, the battery could not be started normally (the electronic system on the car had an early warning, but I was busy and did not go to a trusted factory to replace it earlier). After getting on the road with the help of the neighbors, it was originally expected that after arriving in Kaohsiung, all the itineraries during the Chinese New Year could be met. However, after the first stop in Kaohsiung was turned off, it still could not start. Immediately contact Volkswagen customer service. The original customer service recommended clarifying the warranty factory, but no one answered the call. Family members in the south drive Skoda, and it is recommended to contact the VW warranty factory on Dashun Road. The call didn't ring a few times, and the technician on duty answered immediately. After communication, I know that it is a maintenance factory mainly for business travel. It is recommended to drive directly to the site, match it with the battery model in stock, and then replace it. Immediately, I asked my family to help me to get a call and set off to replace it. After the technician on duty confirms the model and price, the replacement process will be carried out immediately. During the replacement process, I kept asking questions about the battery and clarifying the complaint that the warranty factory was unanswered, but the technicians responded patiently. (Later, I thought to clarify that the maintenance factory may also have only one technician on duty, and it happened to be repairing, so I didn't answer my call.) The technician on duty, because of his devotion to his duties, resolved my first-year battery hanging point, which affected the itinerary, and ruined the travel interest. Embarrassing situation. Truly my dear. I don't know the technician, but I thank you very much. (It is also recommended that you pay attention to your health. The high temperature in Chinese Kaohsiung on the first day of the new year, and the panting to help me replace the battery is the part I feel most sorry for)

I don't know what to say 1. During the warranty period of the new car, your senior technical maintenance workers do not understand. They say there is something wrong with the brake master cylinder. But if you don't check it carefully, it must be delayed until something goes wrong. The Taipei technician suggested to replace the master cylinder, and the problem was solved? And after the 2-year original factory warranty? 2. If you are hit by a car accident, replace the fenders and other related parts of the passenger seat. The engine protection cover is not installed, all the screws under the front bumper are not installed, the fenders are installed obliquely, and the front bumper is also inclined. Looking from the front to one side (the co-pilot goes down obliquely) 3. In the case of inability to shift gears, it can only be rescued and dragged back to the original factory to find out the reason. Of course, it is also known that the gear switch is broken, and it is also replaced by the original factory. But... Excuse me, is it ok if the protective cover buckle of your gear shift is not properly installed, and the whole opening is hard pressed and returned to the customer? Also congratulations to the Dashun factory for finally moving to the factory. After all, Zuoying District can try the Fengshan factory. Otherwise, seriously, the girl in the service area. The words and deeds of your guests in the north, I have a vibrato. You think the work is too good to talk about. I don't mind sending it to the head office That's what you're saying will improve education and training If you think I'm an Aoke, then I can get back to you We all work with people's money, even if we are a boss, we need to see the feedback of our customers. If you think the salary is too confusing, you can be your own boss and see ★I'm super choking, but I don't have eyes for choking Thanks to the male receptionist who helped with the problem that day The other is the guy who helped with the quote The two service attitude is excellent

We came to Kaohsiung from out of town today, and the tire pressure light suddenly turned on, which made us very nervous. We thought it was a national holiday and should be closed, but we still wanted to take a look and try our luck. Just came here to check, the only technician inside was kind enough to help our car, and then re-test the tire pressure! Really thank them!