Volkswagen 福斯汽車雲林服務中心 - Dounan Township

The technician sprayed water on the front/rear glass with a wiper without the owner’s consent, resulting in: 1. The tailgate is dirty, as shown in the picture. 2. The front glass is originally dirty. If you use a wiper to brush it, there is a risk of scratches on the surface of the glass. I don’t know why I moved the wiper... the problem may seem to be nothing, but some car owners are very concerned about these details. The car owner didn’t use the wiper to decontaminate it because of its purpose. This is to protect the car glass. After getting the car, it is really speechless. ...

The forestry agent who sells large carts has a very good service attitude and sufficient professional knowledge. Thank you for giving a comfortable agent. I hope to make a deal with you.

The technicians at the Dounan factory are very professional. Compared with the Tainan factory, I feel that there is a bit of a gap. Could it be my illusion?

The business communication of the service factory is smooth and the explanation is clear There is an old technician in there who is very powerful and explains very clearly, like ? Great to have coffee!

Make a safety recall, the air-conditioning setting is gone, and no one finds that the car is returned, the original factory? Where is the major? wasting customer time One star is too hurtful, two can't be more!

1/20 Return to the original factory for follow-up. Add the following points. At present, there is a dispute over the warranty determination and the attribution of maintenance responsibility. There is controversy over the incident that the internal parts of the car fell off, causing the wiper arm to drop and scratch the front windshield. There have been inquiries to other Volkswagen owners, and it has also happened that the height of the wiper arm has dropped to scratch the glass. 1: Why is the original factory solely responsible for repairing the glass during the warranty period? And my warranty is only responsible for half the repair cost? (The real reason for the damage to the wiper is still unknown, but it is a fact that the wiper scratches the glass. Later, the original factory agreed to fully absorb the glass repair) 2: My vehicles are only returned to the original factory for maintenance. 3: Please indicate the original factory more clearly, what kind of external force? What kind of action? What kind of factors? Will it cause parts to fall off? So that other car owners can also pay attention to precautions, it is also very vague. (The original factory said that the rubber ring will fall off only if the pressure is fully targeted, so who will pull up the wiper and press it... I don't know this, so I don't know how to prevent it) 4: I will not touch the wiper arm, its internal parts, warranty identification and maintenance responsibility, I hope to reach a consensus. (The car is guaranteed for five years, so the wiper is repaired within the warranty, and the glass scratches are absorbed by the original factory) 5. When repairing the wiper, the plastic trim panel is demolished during the disassembly process. Because it has to be sent from Germany, it has to wait until the end of the year (about one month). At present, there is a hole in the wiper trim panel, so the original factory cannot guarantee this. Holes will not cause damage to parts in the engine compartment! (Because the original factory asked the consultant to provide us with a guarantee that we could not cooperate in time, so the part of the wiper trim panel was demolished, the original factory first dismantled the spare car in the Foss factory to replace it, because it is still very new, so there is no need to wait for a new one. materials will be replaced again) Supplement: I love the brand of Volkswagen very much, and I also have a third Volkswagen car. This is the first time I have encountered this problem. The reception and backup service of Volkswagen are very good, but the dismantling and material preparation are negligent. In addition, there is a dispute over the repair fee on the scratched glass, and finally the deputy director came forward to negotiate and ended successfully)