Volkswagen 福斯汽車桃園服務中心 - Taoyuan District

The reception staff and coffee staff are really great, thank them

I even disconnected the Bluetooth and CarPlay because of the car, and I could disconnect 6.7 times in five minutes. I went back to the factory to check 3 times (just ask for leave and I don’t know how much it costs) ? I couldn't find the reason. The last time I said that because I changed the antenna and reversing the car, the car machine was disconnected and the cause could not be found. I asked me to replace all the original parts to find the result. I said it would be fine to unplug the cable connected to the reversing camera? ? (There was no reversing camera installed at the factory), how can I change it back to the original factory? ? Then the technician said you didn't change it back, we couldn't check it out, and there was no way to solve the problem. I was dumbfounded when I heard it. Can such an illogical answer be said? Ask me to deal with it and then come back for inspection... Then why did you start the first inspection without any problems? I checked back and forth 3 times, and the last one I did was to install the reversed car to develop? ? This kind of service attitude and technology makes me really lose confidence in Volkswagen's car... Let me give it a reference.

This is a very bad experience! ! Correct! That's right, it was what happened at the Taoyuan Fox Maintenance Factory! The car had the gearbox unable to enter the gear three times within a month, so hurry up and ask for leave to make an appointment for maintenance at the factory, especially informing you that "the condition of the gearbox should be checked." Before entering the factory and handing over the car on the same day, please remind the receptionist! ! However, when I called back the first time that day, after reporting the repair price, I asked the receptionist Zhan, and he replied to me and checked that there was no problem, so I can reinstall the software after a while! ! After listening, it feels magical, okay? ! how is this possible? ! This is obviously different from the condition of my car! ! So, complain directly to the receptionist and ask him to check again! ! During the second phone call, the receptionist Zhan said that after checking the fault code, it was a failure of the gearbox hydraulic sensor, which is also commonly known as a "valve body" failure. So, the repair and processing cost would cost more than 70,000 yuan? Didn’t you say it’s okay? ! It's because I didn't even plug in the computer to check the fault code for the first time, so I told me it was okay! ! With such a poor service attitude, is anyone supervising audits in such a large company? ? Obviously, they all specify to inspect the gearbox, but they don’t do it. Is this the service quality of Flowserve? ! The valve body is faulty, and the warranty is just two years and seven days after inspection, which is just over seven days. Therefore, the first time the receptionist directly said that the owner will deal with it by himself. After two days of fighting, the car factory is willing to give a good-faith warranty discount of 40%. I should thank him NS? Obviously, problems occurred one after another during the warranty period. It was because of the seven-day warranty. At the beginning, the car owner’s rights and interests were ignored and the car owner was required to pay the maintenance fee. Is this really the quality of Volkswagen? ? Can't hold it in two years! ! There is no way to complain, so I have to come here to complain! !

As the steering wheel of the vehicle turns slightly, there will be an abnormal sound like tapping and the sound of water flowing will be heard when the air conditioner is turned on, so make an appointment to return to the factory for inspection and repair on 110/10/31. The test results need to change the steering gear and the air-conditioning expansion valve and other related parts . The reception staff and technicians made video recordings immediately. After I signed my name, I went home and waited for the news. A week later (11/4), the receptionist called and said that the insurance company asked the owner to provide a movie of the abnormal sound in the car. My car was 2.9 years old (it belongs to the third 4-year warranty period), the original factory entrusts the insurance company to guarantee the warranty. At the moment, I feel that Flowserve pays a lot of insurance premiums to the insurance company, and the damage certificate issued by the original factory cannot be convinced by the insurance company. The insurance company is not making things difficult for the owner of the car? ! I told the receptionist that I would record after get off work. The result was a lot of quality noise. I didn’t know if it would work. So I decided to send a message and the video I recorded to Yang Jiaren, the business who bought the car that night. My husband asked him to help with this warranty. Mr. Yang replied "I'm sorry, I'll help." But he called Mr. Yang at 10 am on 11/8. He didn't answer the phone. He replied that he was in a meeting, and he would do it again after the meeting. contact me. As a result, Mr. Yang didn’t call back until 11/9. I just assumed that he was very busy and forgot. Instead, in the afternoon, I received a call from the receptionist asking if I had any video recording. I told the receptionist that I didn’t know the quality of the video I recorded. When it came in handy, he said that he would handle the film, which made me feel that the reception staff was quite positive. Instead, I asked about it and learned that Mr. Yang did not implement the "I will help" he said. My feelings are very bad, so by the way, this business Mr. Yang is not recommended.

Every time I go back to the factory, it is a good experience, the staff is friendly and the service is attentive?

Maintenance for the first time I currently give full marks The staff will say hello The service is very considerate won't force you to do I don't know if it's the first time watch for a while