Volkswagen Xinzhuang Service Center

The attitude of the service staff is extremely poor and irresponsible. The car is bought here and is also maintained here regularly. Recently, because a series of error messages appeared on the trip computer while the car was driving, the driver was very panicked, and called the repair shop staff for the first time to ask and explain the situation. The driver didn’t wait for the driver to finish saying that there were other guests on the scene without speaking, and then said that there was no problem with continuing to drive, and then hung up. The driver had to bite the bullet and continue to drive, but found that a new error message appeared. , I had to call again for inquiries. Unexpectedly, the receptionist said that he could not handle it and asked the driver to leave his contact number and call back as soon as possible. Please be blessed.

I went in by myself and no one greeted me. I saw 6 cars, tried sitting and saw the appearance, but no one came to introduce me. I only saw a push of people meeting at the gate or something, and still no one from Foss came and needed any services. , I want to take the initiative to go over and say I want you to introduce or the manager of the store is not taught, and finally I left alone, the service staff really need to strengthen training to welcome and greet guests.

Volkswagen Automobiles claims a 10-year anti-corrosion warranty. The car has only been driven for five years. The A-pillar has not been injured or hit. It will be rusted without being re-baked. Return to the original factory for processing. According to the process, the inspection procedure is required. Return to the factory once and wait for the news. I didn’t contact me. I only contacted after the 0800 response. Please go to the test again. After the test, I still didn’t contact me and tell me what to do next. I waited five months to call the Xinzhuang factory to leave a message, but I still couldn't get a reply. I went to the customer service website again to leave a message and still did not respond, and then dialed 0800 to respond, and finally waited for the Xinzhuang factory to reply, saying that the company does not guarantee the warranty. Asked why no one took the initiative to contact me in the past five months. What should I do? No matter whether you need the warranty or not, at least let the owner know, the answer is that the contractor has resigned... Doesn’t the work need to be handed over when the undertaking staff resign? Is this a reason? The five-month corrosion warranty treatment process shows that the original management screws of Flowserve are too loose. With such a handling attitude, I would like to ask car owners, do you rest assured that you can trade with him or leave the car to them for maintenance afterwards?

The service is general, but the insurance must not ask the business to deal with it. I have never taken out any insurance since I bought a car. After the third year of insurance renewal, I asked why the price of the business did not drop? After checking, I found out that the 7,000 yuan service voucher that was sent each time the insurance was renewed is only for the insurance. If the business wants to do this, I don't say it in advance, and I don't tell the person who signed the insurance on behalf of the forgery. It's good. ....

It must be said that the attitude and professionalism of the business are very good. But the attitude of going to the maintenance factory for a while is really eye-opening and very dumbfounded. This morning it showed that there was a tire pressure problem. I was about to come to the company and then went to Flowserve to deal with it quickly. The tire pressure problems of cars with other brands were dealt with very quickly, no matter which county or city or point, after all, the weather A cold often happens, and then, the folks at Xinzhuang Fox actually said that they have to wait until the afternoon, otherwise they can be handled by ordinary tire shops. Because I believe in Flowserve's products and services, I chose it, and when I needed services later, I got such a reply. I was so mad! ! !

The business service of selling cars is super invincible The service of going back for maintenance is super invincible and poor I don't want to describe the details, anyway, either you don't buy Volkswagen cars anymore, or you don't come to this maintenance plant for the time being. I suggest you choose another maintenance plant for maintenance.

I bought a new car. The air-conditioning problem occurred within three months. I drove to the maintenance shop for repairs. After waiting for five hours, it was supposed to be leaking refrigerant. I promised that the same situation would not happen again when I delivered the car. After another 2 months, there was a problem with the air conditioner. I drove less than 2,000 kilometers. This time I said to be inspected. The car was sent for three days without any response. I asked me to call and ask before I said that I wanted to be tested. This time it was over. Two weeks, and there is no compensation plan, only the business picks up their own pockets to help me fill up the gas. I hit 0800 to respond and no relevant personnel have paid attention to it. Yesterday (just over 4000 kilometers) there was no water in the water tank. Did I buy it? New car, or defective car, I can only say that the guarantees of Volkswagen are fake!