VW Service Plus 花路米福斯

The service attitude is very good, but unfortunately I am not familiar with the old cars.

I went to your place for basic maintenance not long ago and said that it would be good at 11:00. I haven’t received a notification by 11:30. I called to ask about the progress and the answer I got was dumbfounded: "It’s already done! I’m not telling you. Is it 11:00?" People I know, whether it is Toyota, Honda, Audi, Hyundai or domestic Yulon, will actively keep in touch with customers. If there are any problems that are not in the maintenance list during the process, they will be notified and agreed. I just started repairs, but I have come to you a few times. I never contacted you actively, and I directly exchanged parts for $700 without approval. Later I asked to find out that it was just a light bulb. What is the material of the bulb? ! I have never used such "high-end" goods. I insisted on not paying the extra $700 and I was trained by you, saying that your kindness did not repay me and the client (I) deliberately made things difficult. If it was you, and suddenly asked you to spit out $700 for something obviously less than $200, how would you feel? Today’s meeting finally broke out because at 11:30 I learned that the car was "already ready." I will arrive at your maintenance plant at 12:00 at the earliest, but you already have lunch breaks at that time, and you won’t be able to take the car until 1:30 in the afternoon. I arrived at the service counter at 1:29 and wanted to lead the car. The waiter said, "It's not 1:30 yet" and asked me to wait. You have consumed at least 90 minutes of my precious time (only counted from 12:00-1:30 noon, don't care about the time wasted between completion and inquiry), now let me care about 60 seconds! Is there a mistake? ! Then I really waited... I finally took the car away "smoothly" until 2:00. From the beginning to the end of the matter, you didn’t feel that the fault was with you. It was the fault of the guests, and the guests responded that these situations were regarded as chaotic by you, and there was nothing to do. It's unreasonable!

The quality of your reception lady is really bad. Informed that the car had been maintained, but said that he was still billing and waiting for half an hour. I don't know three questions about maintenance items. I don’t know the purpose of the project. Why is there a way to advise customers to consume? Is it performance pressure? The most ridiculous thing is that I would reply with headphones. Today is not to say that the biggest spender. Isn't this the most basic courtesy? (Take off the earphones), based on trust and professional inquiries, in exchange for impatient and stinky faces. Is this the attitude that the original manufacturer should have? If it weren't for at least one star rating, even one star would not qualify! I hope your company will strengthen staff training.

The technicians and receptionists are careful when the new car is maintained for the first time. The protective cover, such as steering wheel cover, chair cover, and foot pad. nice!

The service of the maintenance factory is good, but the exhibition site is more indifferent ?

Professional service, very reassuring, and the quotation description is very clear.

The factory is very big, clean, tidy, comfortable, great service??