West Coast Cable Co., Ltd.

The engineer came to replace the network set-top box and asked three questions, but the attitude was poor, so the family didn't want to install it. I think the fourth one just canceled the contract, and it rotted to death.

The quality of the staff in the customer service center has exploded. They pretend to understand and love to answer irrelevant questions. Asked about my contract internet speed, he answered the contract period, asked me the second time, he answered me 60M, asked the third time or only returned 60M, and only answered 6 of 60 when asked for the fourth time (download 60, upload 6) It's really bad, there is no basic concept of work, it's better to outsource it to a specialized manufacturer

The family went to your company specially to handle the network upgrade, and said that they would notify the time of assembling the machine. As a result, the family happened to be busy with your company and did not receive a call. After calling back several times, there was no news. Push it to other customer service, call back every day, the customer service always responds that other customer service is responsible, and will ask other customer service to reply to you, but after a few days, still no response, call your company's customer service every day, no response , There is a limit to this attitude and patience. The customer service is so unprofessional. Your company does not know whether it has done employee training. Can you really deal with people?

In the end, how to complain about Jiaguang Telecom is doing something useful? There is a problem with the home optical fiber network. The customer service pushes it to Taiwan's big brother. I can't use wifi at home and I have to share it with my own mobile phone. It is also said that it is cheaper and faster than China. I have installed China for almost 8 years without interruption of communication. Jiaguang has been unable to access the Internet.

I responded that there was a problem with the TV signal, and it couldn’t be dealt with for two days. I called the customer service center staff, and it was only pushed to the engineering side. It has not been repaired. It is said that there is a real problem with the line, but there is no equipment to deal with. At 6 o'clock in the afternoon, it is said that there is no equipment. They can't be repaired. They can't be repaired at night, but they still can't be repaired. The customer service staff said that there is really a problem with the line, but they still have to wait the next day, and then report that the customer has the same problem. He understands, but he can't. Reply to my question, is there a better response or would it be better to deal with the SOP? Otherwise, the repair of the line will drag on for many days, and we don't want to broadcast the customer service call all the time, thank you.

Your after-sales service is really bad, and the customer service doesn't know how to deal with things. They just keep asking for our double certificates, and we can deal with things if we need the certificates. At first, I believed in a friend's introduction to install your telecommunications, and asked about the Internet and TV, the staff of my company do not understand the content of the company's activities. There are many reasons. When I went to your company to confirm the amount and contract content, the next day when I was connected, I was told that the staff miscalculated the money, so the content of the activity was changed for half a year and sent to the Internet. The advertisement did not match, and I called me later to change the original content. I will confirm the content and amount next time. Are you kidding customers? I finally lost my temper. After the installation was completed on Saturday, I used the Internet to watch TV that night, and the result was a direct crash and fatigue. Did you do this on purpose? At the beginning, I also checked whether it would be a problem to install a high-speed Internet connection. You said that you don't need it. Now what is it like? The company personnel do not understand their own company's activities and services at all. I keep asking for documents on the phone, what can I do, no one with the ability can come out to deal with the matter