WHY AND 1-2 童裝 台北遠東板橋店
3/5
★
基於 3 評論
Contact WHY AND 1/2 童裝 台北遠東板橋店
地址 : | 220, Taiwan, New Taipei City, Banqiao District, 中山路1段152號8樓WHY AND 1/2 童裝 台北遠東板橋店 |
電話 : | 📞 +88897 |
網站 : | http://www.whyandhalf.com.tw/ |
分類: |
嬰兒服裝店
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城市 : | Banqiao District |
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Chien An on Google
★ ★ ★ ★ ★ |
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John Hsieh on Google
★ ★ ★ ★ ★ 臺灣自創品牌,物超所值。
Taiwan's own brand, great value for money.
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Zheng先生(翻滾吧大頭症) on Google
★ ★ ★ ★ ★ #真消費才敢說真話#
今天去板橋小遠百用餐吃果然匯,因為大遠百沒有只好來這裡,剛好看到WHY AND 1/2有折扣(4·8折)想到要送禮給朋友小孩可以買,一進到門店發現這裡到處亂七八糟,看起來應該是換季整理,看了一圈選了幾件讓自己小朋友幫忙試穿,因為朋友孩子跟我孩子身材差不多,詢問了一下服務人員是否有更衣室,服務人員指向更衣室讓我們去試穿,一進去裡面到處都是堆滿箱子跟物品,穿到一半突然有人來敲門,我回外面人有人在試穿衣服喔~結果又過了一會兒,我又去拿取其他件衣服進來讓小孩試穿,這時候有一位服務人員來敲門,並且很不客氣的問我們在裡面做什麼,我回覆正在試穿衣服,服務人員又說讓我們稍微快一點,又過了一會兒服務人員又來敲門直接說,讓我們趕緊換出來,因為裡面很多他們的商品而且我們本來做4.8折折扣是沒有讓顧客試穿衣服的,聽得這裡真的火大,如果你好好說不提供試穿服務,不要加上那句(裡面有很多我們商品)的話,我還能理解,重點是還有連一句不好意思或者抱歉的話都不會說一下,這樣的意思是要我們出來後把包跟身上讓你們檢查看看是否有你們的商品嗎??當下挺火大就連家人結帳時也沒有一句不好意思,這個服務態度實在無語。
後來我致電到總公司詢問,一開始總公司人員不知道怎麼會有這個狀況,讓我留下聯繫方式晚點回覆我,等到客服人員回電我之後告知我了解後的情況,說明只要有打折折扣時,每個門店主管都一致認為不開放讓顧客試穿,對於沒有提前告知客人或者有貼出通告的問題會在跟公司反應。
對於這個情況我有幾點想說
1.貴公司舉辦折扣活動是貴公司促銷行銷方式,但是開門做生意也有試衣間不就是應該讓客人可以試穿?
2.即便貴公司產品有了很優惠促銷折扣,畢竟還是不便宜的價格,顧客想購買也是希望買的好穿合適又有划算價格
3.即便是不能試穿而可能其他服務人員操作上失誤讓我們去試穿了衣服,那是否也該跟顧客致歉一下,這個服務態度讓人無法恭維
#True consumption only dares to tell the truth#
Today, I went to Banqiao Xiaoyuanbai to dine and eat, and I had to come here because Dayuanbai didn’t have it. I just saw that WHY AND 1/2 had a discount (4.20% off). I thought that I would buy it as a gift for friends and children. When I entered the store, I found that The place is messy, it seems to be a change of seasons, I looked around and chose a few pieces for my children to help try on, because my friend's child is about the same size as my child, I asked the service staff if there is a dressing room, and the service staff pointed to the dressing room Let's try it on. Once inside, there are boxes and items piled up everywhere, and suddenly someone knocks on the door in the middle of wearing it. When I go back outside, someone is trying on the clothes. After a while, I went to pick up other clothes. A piece of clothing came in for the child to try on. At this time, a service staff came to knock on the door and asked us very rudely what we were doing inside. I replied that I was trying on clothes, and the service staff said let us be a little faster, and then passed After a while, the service staff knocked on the door and said, let's change it out, because there are a lot of their products in it and we didn't let customers try on the clothes when we offered a 4.8% discount. I don't provide try-on service, don't add that sentence (there are a lot of our products in it), I can still understand it, the point is that I don't even say a word of embarrassment or sorry, which means that after we come out Put the bag and body so you can check to see if you have any of your products? ? It's very popular right now, and even the family didn't say anything embarrassed when they checked out. The service attitude is really speechless.
Later, I called the head office to inquire. At first, the head office staff did not know how this situation happened. They asked me to leave my contact information and reply me later. After the customer service staff called me back, they told me what they had learned, and explained that as long as there were discounts At the time, every store supervisor agreed that it is not open for customers to try on, and will respond to the company if the customer is not informed in advance or there is a notice posted.
I have a few things to say about this situation
1. Your company organizes discount activities as a way of promotion and marketing for your company, but you also have a fitting room when you open the door for business. Isn’t that why you should allow guests to try on?
2. Even if your company's products have very favorable promotions and discounts, after all, they are still not cheap. Customers want to buy them.
3. Even if we can't try on the clothes and maybe other service staff made mistakes in the operation and let us try on the clothes, should we apologize to the customer? This service attitude is uncomplimentable.
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