Yuanta Securities

Very bad attitude Waited for five minutes and no one said

(Regarding other employees, I give a 10 star rating! There is only one female teller's behavior. I think the negative score is bursting, so it is pulled down, so the rating is only one star) 2018.Mar.01 at about 1:15 in the afternoon. Opening an account at the branch insurance delivery counter of this branch is my most experience in my life. The highest blood pressure, high heart rate, and the worst experience. I was in Taiwan, and even "China", Belgium, Spain, Sweden, Germany have never encountered a teller who made me feel so bad. I really don't understand, how could Yuanta send this _ to contact customers on the front line? If you want to open an account later, if you encounter a height of about 172cm, fair skin, melon seed face, hair and shoulders at the counter, it seems to have temperament, but interacting with customers / colleagues is not only bad face but also arrogant and rude (personal perception). A female teller in 2013, please do a good job of psychological construction that is regarded as a humiliation for second-class citizens, maybe it will be more relieved. 2018.Mar.2 Visit here again around 9:15 in the morning. This interaction gave me the following feelings: 1. It is inefficient to find out the core of listening / rehearsing the other party's problem and propose a fundamental solution. 2. Insufficient vertical / horizontal integration of information between departments, so I feel that the work is not rigorous / cheap, and therefore I feel exposed to potential risks. 3. The convenience and user friendliness of the APP is terribly lagging behind (integration, interface, combination of image and text, the meaning of the expression is inaccurate, and the auxiliary information is lacking). 4. Most importantly, when something is missing, it seems that I habitually choose to explain why it happened (the reason for saying the reason to the guest? Would you like to increase my distrust?), Rather than dealing with the problem with a goal-oriented attitude or Is to seek how to improve the status quo in the future. I am very curious: invest a little time / small money to try to understand the ideas and habits of users / customers, to provide a platform / method / information for customers to find a solution to the problem, simplify unnecessary noise, and make the interaction smoother (and Not to educate customers through manpower, to provide cumbersome and unnecessary information to get used to our model); and to do things well at one time to avoid manpower consumption afterwards; try to deal with problems in a more scientific and logical way ... .Wait -> Isn't it possible to have more time to manage your business, think about your next work goals, have less work pressure, and have more time to rest?

Account opening efficiency is fast, every staff is very patient, highly recommended??

The application for fee reduction for re-entrustment was inconclusive for 2 weeks. I called the salesman 2 times and said that I was waiting for approval from a senior official. After writing to the online customer service, an employee of Shilin branch called and said that it had already taken effect, but tested it with Mr. Investment Or is it the original fee setting, can I integrate the argument internally?

The entrance is not easy to find. Face the building on the left side and go up to the second floor. Don’t run to the right, left, and then right again. I ran the peasant association and finally realized that the left was the entrance. Finally, the formalities were completed~Thank you, two salesmen