品樂旅行社

Passionate and joyful

Although just asking, the staff who received me were polite and kind. I am not impatient because of my problems. Thank you for the reception.

Great travel agency, the business staff is kind, and the recommended homestay is also great, thank you!

Said it was negligence... Of course, negligence is inevitable, but it is also a fact that it causes consumers' dissatisfaction and distrust. It is best not to push the responsibility to the system. Consumers operate and answer consent and other actions, just to book the scheduled itinerary. It is difficult to read the large articles... After the transaction is established, a complete notification letter should be sent to the consumer, informing the follow-up precautions and schedule, location, ticket collection method and invoice matters, etc. It is to give consumers a safe confirmation action, Similarly, there must be a complete response to cancel an order. Consumers are not robots, they are humans, remember!!! Most computer engineers only care about logic and numbers, but lack human considerations. There is no concept of service and marketing at all, In the eyes of engineers, it is most right for the program to run without bugs. As for how consumers feel.... Don't care if you don't understand, right!? Interaction is the key point. Programs and machines can also interact well! Add humanity to it, and put yourself in thinking about the feelings consumers want and should know! Supplement: From 11/5 to now, only Green World third-party payment has sent a payment success notification letter. And Pinot has no messages, no e-mail, no phone... I don’t know how to get tickets for this itinerary, where and when, Completely indifferent, put consumers aside, just pay attention to the payment!!! Also, the payment has been requested, what about the invoice??? Terrible!!! Don't buy any travel products from Pinot!!! On 11/5, I bought a one-day ticket for Taiwan Travel, because the accommodation arrangement cannot be matched. I pressed the cancel order within 2 hours that night, and checked on the Internet to confirm that the order has been cancelled! And there are screenshots for checking. However, it is really bad. Pingle even ignored the cancellation of the order by the consumer, and even asked the credit card company for payment on 11/10. This amount appeared on the bill!!! I have waited a few days to see if Pinot will find out that it will refund on its own, but there is no!!! I called on 11/17, and the man who answered the phone promised to refund, Wait until 11/19, there is still no refund record... I called on 11/19 to ask, and it said there was a refund. Okay, I'm waiting for the credit card bill. If there is none, I will report!!!