和運租車股份有限公司

The APP is bad enough. I tied the credit card for 3 hours and couldn't use it. The phone of the head office is completely useless. In addition to the busy line or the busy line, it is better not to have a customer service. The 24-hour customer service is talking about fun. It's time to change engineers, design an APP like this, and the salary is fake, right?

The website login password restriction is very bad. It requires 2 numbers, but no symbols, and 6-10 codes, which is completely easier for people to crack. Which fool designed the security

The following are feedbacks and suggestions for car sharing services 1. Refund — Help the person who has the wrong car pay for the parking fee. I need to pay the parking fee. I need to upload the Line and wait for 45 days. If I don’t pay the second payment, I call the customer service to complain and no one will reply at all. 2. Leftovers — It’s wrong for you to drop something, but no matter if you report it in the first time, the customer service will ask you to go online to fill out the form and wait slowly. The first time I lost the key, I have waited for three months. In response, I wanted to follow up with the customer service, but he asked me to go back and find the vehicle number and order number for him, but I already filled out the lost property form with information, right? What did it mean to fill in? Later, I accidentally left my mobile phone in the car and asked me to fill out the form. When I asked, the customer service can only tell you where the car is, but it must be cleaned by someone before I can help or go by myself. Later, I used my mobile phone to locate it. I found that the mobile phone was in their store. Two days have passed and no one called me. I called the store and said that I don’t know if I want to confirm it. Heyun sure is sincerely willing to assist customers in finding lost items and providing them. Is it logistic service? Is it better to make money? I know that the customer service volume is very large, and I have worked hard for you. But since Hetai Company wants to share car service, it will inevitably require a lot of logistical manpower, right? Every time you call the customer service in an emergency, you have to wait for 5-10 minutes by the roadside. Hetai Group is such a large and reputable company, with such huge profits, it should not be so inadequate in manpower and logistics system management. Right? I hope that the management and logistics units will review the above feedback and suggestions.

The online car rental system on Heyun’s official website wastes the time of people who want to rent a car. I use it for an hour. The system shows a lot of options, but after trying a variety of combinations, I was notified that it failed at the last payment link, and there was no car available. I called the 0800 service call, and the service staff used the same website to check if there was a car. He also asked me to follow his instructions to change a car rental point, and I could book it after one operation. I thought to myself, Miss, I am more proficient in one-hour operation than you, and the website just can’t tell those cars which stations can be rented efficiently. Car, every time I make a payment, I have to be rejected once and then all the information has to be filled in again. I have never seen such a time-wasting website. If there is no car to rent at a certain station, why the website keeps matching me to a certain station to choose Where's the car? The design of the web page is really unappetizing

There are almost no cars to ride in the operating area of ​​Xinzhuang Zhonghua Road… The recent use of the situation is very sad

Heyun renters parked in private places without leaving a phone at the exit of the car. The customer service could not contact the renter and could not handle the transfer. As a result, they are late to work by themselves. If they have the ability to rent a car, they must have the ability to find someone to move the car. Instead of shifting the responsibility to the victim to report to the police, the private police will ignore it.

The irent system sucks! If you move the map, you have to keep running, and you often get stuck What if the engineer doesn't know how to repair the program, he goes back and asks the professor, the company won't change people? The customer service can't get through and has been busy?