華碩旅行社有限公司

I have read the relevant regulations very carefully. There are very few questions to consult, so I have not encountered the legendary customer service attitude. It is a pity that the bad reviewers were disappointed by the customer service staff before going abroad, but the quality of going abroad is really great. , 12/17 Korean skiing ⛷️ Eat and sleep well along the way, the tour guides take care of it, and the tiresome and thoughtful explanations, as long as the members ’requests are all handled and taken a lot of pictures, you can still take pictures until you are satisfied It really made me feel very worried, especially I also brought 11 and 12-year-old children, which will help me pay special attention to the safety and needs of the children. The most important and most worrying shopping itinerary is not forced at all, this trip is really Let me leave the best memories with the children. I hope that ASUS Travel Agency should pay special attention to the interaction between customer service staff and consumers, do not stigmatize your efforts to go abroad, and have the opportunity to hope to join the tour again.

The deepest imprint: The big and small things that Money (Manny) reminded before leaving, caring for sympathy and providing services during the trip, no matter how troublesome and busy, she always took the "every" passenger needs, questions, First, the care of the luggage, the things the passenger forgot, etc. are as sincere, careful, and timely as necessary to provide the necessary assistance and responsible heart-be sure to insist that you must wait until everyone has the luggage before leaving ... Thank you, Petite, Cute, Hard-working Money, for your sincere treatment, Saran. Experienced guide Yiru also arranges the most favorable arrangements for tourists due to actual conditions in the itinerary. Of course, the advertisements are also sloppy, appropriate to speak and really recommend. The most important thing is to let everyone come back safely. This is the happiest.

The telephone customer service is very quiet and very interested, but the reception lady is very nice and patient

Really rarely give negative reviews... But the attitude is really not very good Call it or go to the spot to redeem it I want to ask more clearly so I called As a result, the other party kept saying that it was on the volume Ah, of course I know that I want to ask for details before calling And then rush to redeem the paper after get off work As a result, the lady who went in to redeem the paper did not speak clearly I only heard that I had to take out my ID card After giving it to her She looked at me with wide eyes and said, "$600!" Speak as if I owe her It can be said that you have to pay the exchange fee Is it necessary to breathe like this? I really feel that the attitude is very bad, it makes people feel very bad

I went to the ticket in August and I also booked the date of going abroad, but you said that you are not sure if you can leave the group first. The fastest will be notified in October. I called in October and asked, you said that you have not decided whether to leave the group. I asked if there is only a designated time to start. You said that I will withdraw 600. The result was that there was no way to get out of the group yesterday, it was full! I was full of question marks ???!! I clearly said that I had already booked it very early?! If I said that time is not good, I can refund 600 yuan to me. I answered the phone yesterday. The lady has always said that she can't retire. She has been fighting for a strong seven-day exchange. I can't return it after seven days. Can you tell me that you can retire in October? Since I commented on a star before, the travel agency called me to change my comments, and I said that I am not kind. (I changed my comment and put the following events on it for everyone to see! But I won’t change the star rating because the service attitude is still a star rating) But I just used my personal experience to write it, and put my feelings into the comments. I hope other people will not be like me. In Taiwan, where the democracy of speech, the travel agency asked me to change the rating star, I can't do it. The following travel agency's response misunderstanding is really super big! Waiting for the money to return to the phone, waiting until the old days, said that the next day will call back, waited for two days or not received, until I hit the past and told me to retreat. Collecting money quickly, but returning money for a long time...! After confirming that you can refund the money, you will receive a call from the travel agent and say that you cannot refund the money. However, the ticket that was exchanged in August this year, the internal employee serial number is written as the expired serial number of last year, and then told me that I can't refund the money. Fortunately, I finally gave back the money! If you really want to travel to find a travel agency, you really have to think twice and compare it!!

Awesome & very caring Taiwan leader Money & Korean tour guide Jenny! !! Bring us happy memories ~～ ??❤️❤️❤️❤️❤️

Because I happened to have a scroll, and in order to celebrate the child ’s birthday in advance, I participated in this tour. I was worried that I would be "excluded" before going out. The beauty leader, Pan Pan, called to remind you before going abroad. Sharing the experience of the previous group, soothing my nervous mood. When I met at the airport, I felt the enthusiasm and liveliness of beauty Pan again. Although the schedule was compact but had a good time, Pan Pan and the local guides really paid close attention to the status of each member and helped us solve it. Many emergencies and problems, but also help us to bargain XDD everywhere is really the best steward ~ haha, thanks to you, let our suitcases all explode !! I feel that a group of people who did not know went out because of fate, and met a good team leader and tour guide to make everyone feel better. Even after returning to Taiwan, the after-sales service will continue, and everyone will continue to contact, I feel really great ! Thank you ASUS Travel Agency, beauty Pan and the temperament !!

Service attitude needs to be strengthened and strengthened Yesterday at noon, I called your company to ask questions about the Korean ticket vouchers. I asked the time when I could freely travel the ticket in December. The service staff told me on the 3rd, 24th, and 27th. I immediately discussed with my friends that the date was all our fakes. Finally, I was going to work in the afternoon and handed over to my friend for contact. In the evening, I got a friend’s angry call saying that your company’s staff said that you should wait on the 24th. We thought it was a hotel to wait. The result was actually waiting for the aircraft position (not to say that the three days can be selected at noon?) Say to wait, friends ask How long does it take to know if there is a platoon, and the answer is the fastest 15 weeks before the start of the week? How do you want customers to arrange their time? The rules for your ticket must be reported to the delegation 45 days ago, but the customer can tell the slowest 15 days before they can be confirmed. The more the attitude is, the worse the friend said that we have also traveled abroad and bought tickets. The service personnel actually returned to the words that had the best in the country and did not know the rules. We must not use this coupon if we can't afford a ticket. Moreover, we will not limit the cost of booking a five-star hotel. It is better for you to make money. But what we are angry about today is the attitude of the service staff and the rules of the game that you don’t know. If I am already in the alternate stage when I am playing at noon, do you want to tell the guests clearly? In the afternoon, my friend said that your former customer service staff said that you have a seat. Should you also have a better attitude? Perhaps your customer service staff is negligent or we may understand the mistake? The result is actually more violent than the guests there. Looking at the comments below, we are not the first guest to have a bad attitude. One or two guests said that they may be Oke, and many guests said that you really should review.