品硯美學廚電 - Section 3

The after-sales service is really bad. Consumers bought the brand and bought the service. It takes four days to report the repair of the range hood? The service is actually worse than Sakura...Very not recommended

The after-sales service is terrible, and I don’t know anything about it, so I have to ask, and then I am very passive and insincere to help solve the problematic products. The after-sales service of a product worth more than 100,000 is like this. I dare not buy other products, let alone recommend friends.

don't buy it!! I brought for full price from sogo. and was delivered faulty machine two times the third one the attachments are poor quality and the coating comes off. the after sale customer service is terrible they damage the attachments more and say you can't prove it was them. one year later they say the motor needs to replace and need to pay $8900. i only use twice a week and I'm told I'm using it too much and not caring for it carefully. so it looks beautiful but don't use it... if you actually want to cook I suggest buy a different brand and avoid this company. #avoidpinyan #dontbuy #dontbuysmeg Although I brought in sogo it's delivered from this company. I arranged via line to meet the manager who was no where to be found. The staff just lead you round in circles and think you should be grateful that they replaced the faulty product at the beginning . It's a sham of a business. do not buy! ! I brought it back from sogo at full price. In addition, the failed machine was delivered twice, and the third time the accessory was of poor quality and the coating fell off. The after-sales customer service is terrible, they damage the accessories more and say that you can't prove that they did it. One year later they said that the motor needed to be replaced and they needed to pay $8,900. I only use it twice a week, and someone told me that I used it too much and didn't take good care of it. So it looks beautiful but don't use it... if you really want to cook I suggest buying a different brand and avoiding this company. #avoidpinyan #dontbuy #dontbuysmeg

Pinyan's after-sales service is really bad. The SMEG coffee machine that has just been bought for half a year has fallen off the paint. The unit price is very high but it is not reflected in the quality. In addition, Pinyan will not deal with it, but only ask for the coffee machine. Take it to the store for reassessment. It has already been expressed that the coffee machine is very heavy and it is inconvenient and impossible to take it. Pinyan will just ignore it. Think twice before buying! After all, it is a home appliance that will be used for a long time. Quality and after-sales service are very important. Don't be treated like this.

Sucks! Very poor quality ~ service attitude is even worse! The first time I bought a coffee machine, a coffee bean grinder, a toaster, and a toaster, the first time I baked it, the surface was burnt and the surface was not burnt! In the end, I had to send it in for repair. The lady also blamed me for taking so long to deliver it! The coffee machine is also unprofessional and super loud ~ the milk froth is very rough! When I asked the lady at the counter on the first floor how to make the milk froth, she actually replied to me, "You can't understand even if I talk to you!" You have to practice online by yourself! The lady at the counter on the first floor (May) said she didn't know any product questions asked! Attitude is very very bad! Make trouble everywhere! Advise not to think that Italian brands are good! Will spend a lot of money to buy gas!

Terrible after sales service! The filter drip coffee machine purchased by the agency company on the e-commerce platform was accidentally dropped due to the leakage stop valve, so I had to call the customer service line for repair. First, I repeatedly confirmed the repair part with the machine number and the machine number on the line. The agent label (after the purchase has been logged on the official website, there is a two-year warranty), and finally I replied directly because there are no parts in stock, please go to the hardware store to buy and repair it myself! ? If this is a part that can be purchased at the hardware store, can the repair center also go to the hardware store to add to the inventory? I called in the past to express my confusion, and the customer service just said coldly, please take the machine to the repair center for a technician to evaluate, because I couldn’t find time to send the machine. Later, I bought the check valve on my own and installed it. But I'm really frustrated with the after-sales service of the agent, and I regret why I didn't buy it directly from a foreign website at first, but thought it was more secure to have after-sales service (?)