登昌恆興業股份有限公司 - Section 4

A company that has no after-sales service at all. Asking customer service if there is a problem with this product is just a replies like a ghost attacking a wall, and it does not treat the customer's problem as a matter.

Many years ago I bought a TV box that has been discontinued, and the settings ran away due to the replacement of the network. There should be no one who could handle Deng Changheng...because it is really an old product... but I still hold it for a while. In the mood to try, call customer service and switch to technical support... From the initial understanding of the problem to the patient and careful teaching me how to modify it...During the call, the network was interrupted and the call was later transferred to another technical engineer... I did not expect to take over my problem quickly...Continue Help me complete the setup! I am so touched ❤️ This also means that Deng Changheng's internal training is very complete, so that different engineers can take over and help customers solve problems quickly! A company that can continue to operate for so long is indeed capable! Give the two engineers from the technical department a big praise! ??

Uptech KVM220UA 2-Port USB computer switch, the screen connector will be stuck (such as the red frame), therefore, the stuck side will not be able to catch the keyboard and mouse, and the product design is flawed. Later, I changed the screen and it was even worse. , Both sides will get stuck.

A few years ago, I bought the Netv4 network TV box produced by Dengchangheng at the Guanghua Shopping Mall store. The store told Dengchangheng that after-sales service is a model in the industry, and I feel at ease to use it. The network TV box has been used for many years and is worthy of praise. Recently, the cable TV company that provided the fixed IP inadvertently changed the fixed IP and needed to reset the setting. Because it was unable to do it on its own, the special telephone contacted Dengchangheng customer service for assistance. Due to the complicated network problem, the engineer Ajie took over my computer remotely. It took a total of three hours and continued processing across the day, and it finally worked normally, and was kind to Dengchangheng's customer service. Very good professional ability and persistence in doing good efforts are deeply admirable. As the former Guanghua store store said, Dengchangheng's after-sales service is indeed top-notch, which is commendable.

I recently bought an HFS100, and plan to convert the previous positive and negative films into digital files. The first defect was dust and dirt on the reflector. The company promptly replaced me with a new one. I wanted to say that the after-sales service was good, at least responsible. As a result, it was replaced with a new one, and the scan was completely blurred, because it was still possible to return the goods directly to the platform. I also want to say that the development of machines may not be familiar, forget it. However, I kindly informed the company about the status of the second replacement, hoping to be used as a reference for improvement, but the response was to push the problem to the customer, thinking that my film had poor resolution. (Does traditional negatives have resolution?) In this communication process, I scanned 3 identical positive films with the same resolution and scanned them back and forth to the company. 3 identical negatives, the scanning results of the two machines are different, is there a problem with my negatives?? If the problem raised by customers in this company is this attitude, how can we improve it??? This company is highly not recommended. (Attach two comparison scanned image files, which can be seen more clearly with a PC~ The first image is completely blurred, the second image is clear but there are multiple black spots in the sky)

If I have technical questions, I always turn to Mr. Yang (Ajie), he is really enthusiastic and patient in answering my questions. Thanks a lot for his help. I've been using their TV box for 10 years because I live in the UK and it's really convenient to be able to watch Taiwanese TV anytime, anywhere.