新加坡商旭潤有限公司台灣分公司 - Neihu District
3.1/5
★
基於 8 評論
Contact 新加坡商旭潤有限公司台灣分公司
地址 : | 114, Taiwan, Taipei City, Neihu District, Xingshan Rd, 397號新加坡商旭潤有限公司台灣分公司 |
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網站 : | http://germanydolphin.com/zh/ | ||||||||||||||
Opening hours : |
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城市 : | Xingshan Rd |
張
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張學文 on Google
★ ★ ★ ★ ★ 8/6體驗到府服務,約好三點,兩點半打來跟我說要來了,然後三點半才到。遲到半小時沒有一句抱歉。人員也不戴口罩,這樣算是做清潔服務的公司的態度嗎?申請時講好贈品要禮券,結果沒帶。跟我說會再跟我約時間,結果只有他想來的時候打給我問我在不在家,跟他再次強調要約時間,依然只有下次他想來的時候才打來說跟你約等一下。連這種基本的當初講好的贈品,都可以過了快一個月沒辦法送到客戶手中,要怎麼相信他們的產品及售後服務?
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2020/8/31更新
PO完這則評論後立刻得到公司的來電,答應直接將贈品用掛號寄給我。並在今日收到。
On 8/6, I experienced the service at home. I made an appointment at three o'clock, and I called at 2:30 to tell me that I was coming, and then I arrived at 3:30. I was half an hour late without a word of sorry. The staff also don't wear masks. Is this the attitude of the cleaning service company? When I applied for a gift, I asked for a gift certificate, but I didn't bring it. He told me that he would make an appointment with me again, but only when he wanted to come, he called me and asked if I was at home, and re-emphasized the time for the appointment with him. Still, he would only call to make an appointment with you next time when he wanted to come. Even this kind of basic gifts that were mentioned at the beginning can be delivered to customers after almost a month. How can we trust their products and after-sales service?
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2020/8/31 update
PO immediately got a call from the company after finishing this comment, and promised to send the gift to me directly by registered mail. And received today.
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林
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林小兔 on Google
★ ★ ★ ★ ★ 在北部用塵室獵人服務很滿意
回南部因為真的很有興趣所以還是搜尋了一下
體驗內容跟展場說明不同
只有一面床面的體驗
完全沒有購買說服力
贈品說缺貨過幾天寄
但到現在2個多月了依然還沒收到
塵室獵人被買走覺得很可惜
Very satisfied with the hunter service in the dust room in the north
I went back to the south because I was really interested, so I searched
The experience content is different from the exhibition description
Experience with only one bed surface
No purchasing power
The gift says it’s out of stock
But it’s been more than 2 months and still haven’t received
It's a pity that the dust room hunter was bought
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李
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李立承 on Google
★ ★ ★ ★ ★ 無緣無故收到一封掛號信,郵差到家沒人收,還要特別請假去領,打開發現是購買發票金額84000元,重點是完全沒買貴公司產品,打去公司詢問,業務後來來電才説寄錯了,會不會太扯了,平白無故還要特別請假去領掛號信
I received a registered letter for no reason. The postman arrived at home and no one took it. I also asked for a special leave to claim it. I opened it and found that the purchase invoice amounted to 84,000 yuan. The point is that I did not buy your company's products at all. I called the company to inquire. I sent it wrong, will it be too ridiculous, and I have to ask for a special leave for no reason to get a registered letter
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X
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X on Google
★ ★ ★ ★ ★ 賣東西的時候態度很好很親切,隔幾天覺得不實用太重太貴想退貨,根本找不到客服電話,打了預約到府的電話,才派業務員來看了一下機器,說沒什麼問題,留公司email說無權處理,不知道來幹嘛的,當大家吃飽太閒沒事做?一個公司連基本的客服電話都沒有,隔幾天再打預約電話反應才收到回信,叫客戶自己把機器帶去公司處理,要收手續費+折舊費,還要前兩天預約才行,竟然完全只用email聯絡;當初來推銷的時候一簽約就有機器在車上可以直接交貨,隔天就從銀行把錢領走,怎麼賣得時候這麼有效率,售後就一拖再拖、三催四請?完全讓人無法相信的公司,一點該有的品質都沒有。根本花錢找罪受!
When I was selling things, I had a very good attitude and kindness. After a few days, I thought it was not practical, too expensive, and too expensive. I wanted to return the product. I couldn’t find the customer service number at all. After I made an appointment, I sent a salesperson to look at the machine and said it was nothing. The question is, the email of the staying company says that he has no right to deal with it. I don’t know why I’m here. When everyone is too full to eat and have nothing to do? A company doesn’t even have a basic customer service phone, and only a few days after making an appointment call, the response is received, asking the customer to bring the machine to the company for processing. It will charge a handling fee + depreciation fee and make an appointment two days before. It was only contacted by email; when I first signed a contract, the machine was delivered directly in the car, and the money was taken from the bank the next day. How can I sell it so efficiently, and the after-sales will be delayed. , Three reminders and four requests? A company that is totally unbelievable and lacks the qualities it should have. Simply spend money to find guilt!
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L
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La La on Google
★ ★ ★ ★ ★ 處理事情都很不積極,
一直壞掉換二手的零件給我,
明明就有保固可以換新的也是業務問題,
等到人家真的不爽才換新的來,
浪費我幾天時間,
好不容易處理好了又要求我刪文,
為了三週前的文章我半夜花了一個多小時都沒睡,
心情真的差到爆!
I'm not very active in handling things,
Keep getting broken and exchange second-hand parts for me,
Obviously there is a warranty that can be replaced with a new one is also a business problem.
Wait until they are really upset before changing to a new one.
I wasted a few days,
After finally dealing with it, he asked me to delete the article.
I spent more than an hour awake in the middle of the night for the article three weeks ago.
The mood is really bad!
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s
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shin shin on Google
★ ★ ★ ★ ★ 體驗完,感受不太好。
我的服務人員是葉韋志先生。
最讓我觀感很差的以下幾點:
見面五分鐘內馬上被服務人員詢問是租屋買房?買這間花多少錢?職業別是什麼?之後半小時後再問一次房價範圍,態度輕浮,感受極差。
到府後馬上組裝器材,發現器材是放置在床上,我詢問這樣是正常的服務流程嗎?服務人員後來才說「器材都有消毒,如果不想體驗的話沒關係他們可以馬上走人」,完全不解服務人員馬上爆氣,服務人員的回應是:「感覺你不想體驗啊!」無法理解貴公司是用什麼量表在感受客人不想體驗呢?是提出質疑就是不想體驗嗎?消費者怎麼知道你們的服務流程呢?我們也說明我們完全不瞭解貴公司的服務及器材,這是正常疑問吧?難道消費者都不能有任何疑問嗎?而且不是應該要先跟我們解說嗎?
中間在思考過程中,也一直被詢問「請問要刷哪一張卡呢?」被服務的非常壓迫,最後未購買,被告知「再考慮看看,與總公司購買的價差跟後續無售後服務,相信我你也不會買它了。」被這樣告知很難會再推薦其他親友體驗吧。
最後服務人員也不願意留下服務姓名,是打電話詢問客服才知道,有這次體驗是真的不想買,也不會想要到府清潔服務,貴公司產品很好,可是服務人員的素質跟教育訓練需加強,尤其還是兩年以上主管級的服務人員,觀感卻如此之差。
After the experience, the feeling is not very good.
My service staff is Mr. Ye Weizhi.
The following points are most inferior to me:
Within five minutes of meeting, I was asked by the service staff to rent a house or buy a house? How much does it cost to buy this one? What is occupation? After half an hour, I asked about the price range again. My attitude was frivolous and I felt very bad.
Assemble the equipment immediately after arriving, and found that the equipment was placed on the bed. I asked if this is the normal service process? The service staff later said, "The equipment is disinfected. If you don’t want to experience it, it’s okay they can leave immediately." The service staff was completely puzzled and immediately exploded, and the service staff responded: "I feel you don’t want to experience it! What scale is used to feel that the guests do not want to experience it? Do you want to ask questions but don’t want to experience it? How do consumers know your service process? We also explained that we don’t understand your company’s services and equipment at all. Is this a normal question? Can't consumers have any questions? And shouldn't we have to explain it to us first?
During the thinking process, I was always asked "Which card do I want to use?" I was very pressured by the service, and finally did not buy, but was told "Reconsider the price difference with the head office and no after-sales. Service, believe me, you won’t buy it.” It’s hard to recommend it to other relatives and friends to experience it.
In the end, the service staff was unwilling to leave the service name. It was only after calling the customer service to find out. After this experience, I really don’t want to buy it, and I don’t want the cleaning service at home. Education and training need to be strengthened, especially for service personnel who are more than two years in charge, but the perception is so poor.
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e
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eunice chang on Google
★ ★ ★ ★ ★ 產品就是實用,沒話說,那麼多醫生護理師跟肺炎肺癌選購,不是沒有原因。
The product is practical, nothing to say, so many doctors and nurses choose to buy with pneumonia and lung cancer, not without reason.
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u
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usagi usagi on Google
★ ★ ★ ★ ★ 產品我覺的應該是還不錯!到府體驗我也覺的ok,只是一開始服務人員非常客氣且熱情的介紹,到後來發現我還要考慮,無法立刻下訂,就開始不講話,氣氛變很差,後來甚至直說只要他離開,業績就不是他的,所以也不需要留名片,讓人感覺很差;後續服務小姐還有打電話詢問整個體驗過程如何,我有提到好像有說體驗的禮物忘了給,小姐還認真的說會補寄,結果完全沒下文,看來業務抽成很多⋯⋯⋯
I think the product is pretty good! I felt ok when I was there, but the service staff introduced very politely and enthusiastically at the beginning, but later found that I had to think about it and couldn’t make an order right away, so I didn’t talk and the atmosphere became very bad. Leaving, the performance is not his, so there is no need to leave a business card, which makes people feel very bad; the follow-up service lady also called to ask how the whole experience process was. I mentioned that it seems that the gift for the experience was forgotten, and the lady returned Seriously, it will be re-sent, but the result is completely missing. It seems that the business is drawn a lot...
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