可承國際股份有限公司 - Section 3

Collect money and disappear, full of lies, and cheated to sell, what I'm talking about is the steam oven

Technician is very polite But the customer service response speed is very slow Problem with job handover In addition to the situation, it has been ghosting the wall! Work efficiency sucks! The problem cannot be solved in time. Staff training needs to be strengthened. After receiving so many negative reviews, I still did not face up to the problem of personnel training. The logic of customer service speech is really important! Don't you just apologize all the time, you need to fix the problem, okay?

A warranty GGYY. It has always been said that it is due to human factors and no proof can be provided. It only says that it is based on experience, it sucks, and you are ready to appeal! What kind of divine logic is this when he speaks like a ghost, and the front and back are reversed. He also says that customers will not be honest, and they are questioning customers from the very beginning.

From asking about consumables in mid-April, to asking about the musty smell of the washing machine body a few days ago, he said that he would reply the next day at the latest, and he only replied one sentence the next day without a text. Customer service was super hard to find. Facebook, line official, Phone, no one helped solve the problem, it cost nearly 10,000 yuan, after-sales service is 0, and I will never buy your company's products again.

Your company will only blame the customer for improper use all day long. Our family bought two sets. Both of them have the same problem. Where is the fault, and the other is bad? The belt is broken or human factors. I bought it for two years and replaced it with two belts. Delayed delivery has made people dumbfounded, and now the quality of maintenance is poor enough....

In January this year, Shanghai Geeze raised funds to purchase Yunmi 26L Smart Steam Oven, which can delay delivery due to various reasons such as epidemic situation and logistics, and apply for a refund and delay refund according to the company's regulations. If you want to buy Kecheng international products, it is recommended to refer to his one-star rating, because that is the most authentic, you can also search on Mobile01

Update 2022/04/25 Customer Service Reply "The recommendations in the manual have been tested, please pay attention to them when you wash them" (But I said more than once: the use is within the specifications of the original manual) The reply that has been ghosting the wall asks consumers to follow the manual And the technician said how to use it, but it is not a manual operation method Professionalism is not enough to support agent products Give up communication, waste time! ! -------------------------------------------------- ----- Lack of expertise in the technical department The customer service ghost hits the wall and asks consumers to run the APP repair process Inability to directly answer product questions directly First of all, the first point "The user is not using the ground correctly" The wiring in my house is old, and the wall plug is not equipped with a ground wire. When installed by an internationally-assigned technician at that time "The adapter is provided upon request by the technician and installed by the technician" Does this belong to the user not using it correctly, or is it an installation problem? Is it that the master doesn't know that the product cannot withstand overcurrent, or does he know but ignore it? The second point is "excessive laundry washing" During the whole process, I use it within the reasonable scope of the original user manual Why even provide scale-drying data later? Just because the technician replied during the phone call that "dry clothes also count the water absorption rate of 1:1" Therefore, the weight of the dry clothes provided by me plus the water absorption rate is much lower than the specified weight. How to appeal the "wrong cognition" in the reply letter? Is it difficult to weigh the clothes after absorbing water, or take them out and weigh them halfway through the wash? Compared to the rough estimate of 1/2 of the visual tank The data provided by me is more convincing Whether the machine needs to be repaired or not is not the point People can't agree with the practice of saying that there may be charges but denying it, the technician's statement is contrary to the manual, the reply letter is light, and even the content of the consumer's complaint is not factual. Because before receiving the reply letter, a second appeal was made to the New Taipei City processing agency It is conceivable that the reply letter of the second appeal is probably different. So please give a direct reply to the above two points to facilitate the follow-up process Of course, if your company believes that my statement is wrong or unclear Advice is also welcome