清心福全淡水大忠店-珍珠奶茶手搖飲料專賣店 - Section 2

Drinks don’t always have the right sweetness, or they just buy normal ice and come home. It’s less than 5 points, but there are no ice cubes at all. Is it professional or not? Poor service attitude

I bought two cups of drinks at noon today, and there was a call in the afternoon that one of them was made into sugar-free by mistake, but the clerk did not make adjustments at that time. Later, I received a call from the store manager to apologize at more than five o'clock. It deserves a five-star evaluation.

I bought a cup of black tea with pearls at dinner time. The taste of the pearls is hard and it feels like it’s been cooked for a while. Do you have any SOPs that are sold out before they are sold out?

I want to buy a drink for my friends in the evening, Because my friends like chocolate And I saw 2 similar drinks on the menu, So I asked the clerk "Is there any difference between chocolate and cocoa?" Normal people ask like this, just want to know the difference in taste, material or production of the two drinks. She just answered me "The taste is different." (Xie 啰?? This answer is really perfunctory) Then I kept busy with what I had in my hands, (This is why other guests feel disrespectful) I later tried to ask "Does any one taste like Ovaltine?" She said she didn't know, and kept busy with her things. Then the drink is ready, it's really not annoying. Otherwise, the sound is so small that I didn't hear it at all. It’s not that the service at the beverage shop is so good, But a counter staff 1. Unfamiliar with drinks, no professional can not give customers any useful information. 2. You can’t concentrate on the counter. At least you have to know if there is anyone in front of the counter when you are busy with other things. 3. Don't look at the person when you speak, forget it if you don't have a smile, Some basic service skills can’t, or even can’t communicate effectively with guests 4. The voice is super small, I don’t know what I’m talking about, and I don’t know how to order a meal. (Is the voice quieter because of the epidemic wearing a mask? But it’s okay to go to other Qingxins, only the clerk in this shop has the problem? What do you think the customers will think ?) The above 4 points should be the perfect anti-teaching material for service personnel. It's really natural to be hated or misunderstood by customers. After reading the following comments, I found that the attitude of the female clerk has not been 1 to 2 days. If a customer complains, it may be Oke or a misunderstanding. But 3 to 4 guests came up to leave comments, and other 1-star comments, not including those who did not give a comment. If the store still thinks it's okay, then that's it. Anyway, that’s your employee, not our responsibility

No wonder the number of stars is like this 12:58 Checkout female clerk I didn't care about buying a drink Leave the drink as it is There is no label on the bottle

It’s a bit exaggerated. It’s raining heavily. There are three clerks, only me as a customer, and the sister at the counter is very careless. The three of them chatted, and after a while I heard that I wanted to order a meal, and I was absent-minded to get a drink. West, reminded me to buy a bag three times in the middle of the journey, and if I didn’t give it to me, I just turned around and chatted ?